Burley Manor

Set in such a beautiful tranquil place in the New Forest, Burley Manor exceeded our expectations! Its picturesque front garden with deers running free, to its amazing front entrance of a stunning log burning fire enriched with a beautiful aroma in the air, topped off with a very warm cosy feeling. Could it get any better?... to then be greeted on the front desk by a kind, smiley, happy and funny lady by the name of Marylyn just made us feel at home right away. Once to our room, where its location was just perfect and easy access we entered into a very cosy bright place. The bathroom was gorgeous, its shower was grand and so relaxing and the big sink such a nice touch. Not a bad thing to say about the room... apart from we found it difficult getting out of bed in the morning as it was too comfy as we sleep so well 😀. Burley Manors breakfast, lunch and dinner was all just amazing. Huge thank you to the chefs and kitchen staff for the brilliant food. Lastly the staff were all so lovely and friendly! Keep up the amazing work. We will definitely be back. Thank you so much

We have stayed here before and always find the service excellent This time round I was a little underwhelmed by our room. For the price of our room at over £300 per night I would have liked a little more luxury Maybe a mini bar or fresh milk A powerful shower maybe a home made biscuits. Basics were there but wow factor was missing and our room felt a little tired as did some of the corridors. Our after dinner coffee in the bar never arrived and we eventually went to bed without it. The staff are lovely and it is a relaxing place to be however next time we visit the New Forest I am tempted to try somewhere else.

Very nice hotel in a good spot in the New Forest , unchanged with a good atmosphere First class food and drink ,first class service from very friendly staff. Nice comfortable rooms , well serviced each day . All in all a good place to stay when in the area.

We have just returned from a stay here, I have to say we are very disappointed. £250 for a room, the room was tired, there were stains on the sheets, no hot water for a shower in the morning, when I reported this the receptionist said it was because the hotel was so busy and it’s a one off. As we were only staying one night it did impact us, with no real apology. There was a long wait for breakfast which was fine we were in no rush, but when it came mine was wrong and my husbands didn’t have all items ordered (clearly had run out) but rather than say anything they just hoped we wouldn’t notice, one poor member of staff was reduced to tears by another member of staff while we were sat there which was really rather upsetting to see.

Wedding was beautiful and lovely facilities. Hotel tired in places and breakfast was not upto standard fried breakfast option. Overall we had a nice stay

We went for afternoon Tea The food and drink were very nice. Service not so good. We orderd Bubbles with our afternoon tea but we’re not offered it until we were leaving. The server was very scruffy and could not give a dam We tried to pay and was sent from one till to another. We will not be returning we were not even offered more tea and as we took our scones home no jam or cream to take with us. I would not recommend as we did not feel special at all. Just like an inconvenience to the staff.

I generally only leave positive reviews however I have to say how disappointing the afternoon tea was last week. Service was fine, no complaints there, but the sandwiches were just about ok, it felt like they had been prepared earlier and were left laying around as they didn't seem particular fresh. The scones were clearly not home made but had been warmed (thankfully.) The jam was cheap and runny, ditto the cream. The cakes were plentiful and edible, felt like they were shop brought and lacked any wow factor. To be perfectly honest I've had tastier cream teas in supermarket cafes. The view of the grounds are gorgeous, which softened the disappointment.

We were invited to a wedding. We booked the shepherds hut to make our stay a bit more interesting! I can confirm it really exceeded our expectations! The wedding was a lovely well attended event. Staff were polite and friendly - particularly Alex (maitre d?). We felt welcomed and relaxed. The wedding breakfast was well catered and the bar well stocked! As for the shepherd's hut stay, the privacy aspect was lovely. Not only did the location of the hut give us time to have a quiet space from the actual wedding, there was a quiet area outside the hut which was not overlooked where we could have a small fire pit! There was minimal interaction from staff or other guests which was nice and very different from he usual hustle and bustle staying inside a hotel room! The wildlife around the hut was wonderful, a bluest and robins nest nearby and we woke up in the morning to see deer outside the window! Inside the hut the amenities were clean and well attended. There was no TV or full length mirror, the facilities were small and compact but that's what you expect from staying in a hut! As part of our stay we were invited to have our breakfast in the hut, however we decided to join the hotel party in the main dining room. After being immersed in quiet and serenity the breakfast area appeared busy and the self service area was not well stocked. We opted for a full english breakfast which was disappointing as not all the components of a 'full english' were there. We were not served tea or coffee and had to request this from ther waiter when they passed our table. Staying in the hut definitely put a different slant on your usual hotel stay! I would defiantly recommend it!

The afternoon tea was a birthday present for two people. We arrived early for afternoon tea & were shown into the drawing room. We were the only customers in there the whole time, but one table had dirty cups/glasses on it & wasn't cleared during our time there. We were offered a pot of tea & when it came, the waitress spilled some on the table & didn't clean it up. The tea pot contained two English breakfast tea bags on strings to serve two people. One of the saucers had a chip out of it, which isn't acceptable in a hotel . There was a grubby vase on the table with some plastic flowers in it, these gave the table a tacky look. We waited 30 minutes over our booking time, so went to reception to see when the food was coming. A few minutes later, the food arrived. The sandwiches were unremarkable & the bread was rather dry. The scones were not fresh & the jam was too runny to actually stay on the scones. The clotted cream was also runny & not thick as it should be. As we were eating, a loud fire bell sounded & the door slammed shutting us in the room. After a few minutes of loud noise, I opened the door & jammed it open again. No one appeared to apologise for the bell or to say it was just a false alarm. As the price of afternoon tea is £28 per person, we definitely didn't feel the experience warranted £56.