Hotel in zona Isla Martin Garcia, Buenos Aires

After reading the first few reviews, my expectations were not super high. I have stay now 3 times over the last few days. Disclaimer, I'm Diamond level with Hilton. Each time I've been upgraded to a suite, 915 (with terrace), 811, 411...all of them in perfect condition for an old building. Beware, bring your own adaptor as they have only a ubs charger or Argentinian plug. The hotel is 3 minutes walk from Calle Florida and Galerias Pacifico, Frappe wine shop just across the street! breakfast is the traditional one you'll find in most 4 stars in Argentina. Staff is super super nice. Not one of them, but all of them are truly here to help with a smile! With the previous reviews, due to the fact this is an old building, some rooms may not be up to level...just be nice at check-in and tell them you don't want one of those! Will I stay again, for sure!

This is a fantastic hotel ! Location , Quality of Rooms , Breakfast but above all else it's the Staff , at Reception, in the Dining Room and the people who clean and service the rooms ...all without exception ...superb. Friendly , efficient , eager to assist with all requests and always with a smile! They have made our holiday in Buenos Aires a great one and congratulations to NH Hotels for their staff selection and training processes. It's a winner and would highly recommend this hotel to anyone planning to visit Buenos Aires. Near to main shopping streets , a variety of restaurants and a short taxi ride away from all visitor attractions. Thank you NH Hotel Tango and your excellent staff.

We were very excited to stay at Hotel Casa Lucia, but unfortunately, the experience wasn’t even close to 5 stars. At check-in, there was zero recognition of Hilton Diamond status and no mention of any benefits or breakfast. We had received an email prior to arrival and had sent our requests for a spa appointment. No mention of this either. I had to bring all of this up and then the lady had to call to see if anything had been confirmed. Then I had to get clarification on Diamond benefits (still unsure what exactly they are). When we got to our room (601), it was like we entered a refrigerator. The AC was set to 10 degrees C if you can believe it. The room was tiny, with a small window facing the windows and balconies of another not-so-nice building. Not the view of Buenos Aires we were hoping for. All of that aside, the condition of the room was atrocious. The carpet was stained all throughout the entryway and next to the bed, and there were scuff marks on the walls. The bathroom had the smallest shower I’d ever seen, with one of those plastic white trays for a floor. When showering, water would spray out of a large open gap by the glass door and soak the bathroom floor. The shower gel, shampoo, and conditioner were in large plastic bottles that were crumpled and disheveled because they didn’t include the pumps and previous guests had squeezed the hell out of the bottles already. Room 601 was also right next to the cleaning closet where workers would go in and out all day, chatting and slamming the door. Lastly, when I tried calling down to the front desk to mention these issues, on the 1st try I was on hold for 5 minutes and then was hung up on. The 2nd and 3rd tries they just put me on hold and never picked up. Finally on the 4th try someone picked up. After going through these issues, the person just told me a manager would call me back. No one ever called back. Sadly, not surprising at all. This is a 3 star motel (if that) masquerading as a 5 star hotel. It’s a shame because the lobby/bar area is really beautiful. Service is embarrassing, and don’t even count on any additional effort or a slightly better room if you have Hilton status. Do yourself a favor and book the Four Seasons or Park Hyatt. At the prices Casa Lucia is charging (even when using points), it’s just highway robbery.

This was my second stay at Novotel Buenos Aires. It is located in the heart of downtown on Avenida Corrientes just down the street from El Oblisco (the Obelisk), the iconic monument in Buenos Aires. This hotel is in the heart of the theater district and within easy walking distance of nice malls like Galleria Pacifico. I love the location and the breakfast buffet is very nice. My room was clean, well appointed and in good condition. House keeping took good care of my room every day. The hotel is extremely close to the subway line which makes the whole city easy to reach. My overall feeling is that for my business stay, this hotel was just right. If I came back for a personal vacation with my family, I would also be very comfortable at this Novotel. Great value for what you get. A small gym, a pool and very close to some amazing restaurants.

Sicuramente il miglior hotel di Buenos Aires. Qui trovi il lusso con il personale molto competente e professionale, mettendoti sempre a tuo agio con molta discrezione. Camere bellissime, letto di una comodità disarmante, colazione super e ottimo anche il ristorante. Uno dei pochi alberghi in città con piscina esterna.

Fui a Sofitel un fin de semana, esperando pasar a solas unos buenos momentos con mi esposo, dejando a nuestros hijos en Uruguay con mi suegra (8 y 5 años). Al entrar a la piscina el pelo se me tiñó de verde. Perdí tres horas del domingo, dejando a mi esposo almorzando solo, para ir a una peluquería, donde el colorista me informó q fue debido al cloro de la piscina. La respuesta del hotel fue q al otro día (lunes)iban a estudiar el ph de la piscina, cuando se sabe que la piscina se filtra todos los días o debería. Al otro día nos mandaron un mail diciendo q el estudio de ph dió correcto (no mostrando ninguna prueba, solo lo escribieron). Al tener muy pocos momentos para poder disfrutar solos, lo q me pasó en éste hotel fue un desastre y una desilusión al ser un hotel de 5 estrellas y de una cadena tan grande. Tuve que pagar 9900 pesos argentinos en la peluquería, y el hotel no solo no ofreció pagar la peluquería ni tampoco reconocieron la situación vivida. Nunca más piso ese hotel, un desastre.

Some issues during check in but overall nice hotel. Would avoid a lot of confusion if they disclosed beforehand that the hotel has two buildings

La posizione dell'hotel è molto buona, la stanza è abbastanza grande per l'attrezzatura.Ma il servizio è piuttosto duro. Il giorno dopo siamo la stanza di ospiti prenotati dalla Nanson Cruise. Due ospiti sono in camera ma hanno una grande camera da letto, due stranieri non possono dormire. La consultazione non può essere risolta per molto tempo. Infine, completare un soffitto di letto!L'altra squadra è andata all'hotel piu'a notte, e devi fare una fila per un salto all'albergo, senza preparare la carta di soggiorno direttamente in anticipo! Abbiamo soggiornato a Soscott Hotel a nostra volta sulla navetta antartica. Tutti sono pronti per la scheda di reception, è molto conveniente!

This is a beautiful old world hotel. The marble and gold leafing, especially in the bar, is spectacular. The breakfast buffet is very traditional and provides fruit, pastries, ham and cheese and eggs and bacon. We had a spa treatment which was very nice - the jacuzzi was very relaxing. My wife wasn’t feeling well and at midnight I asked the concierge if there was a nearby pharmacy. The concierge went to the pharmacy and picked up the medication for us - at midnight! Top notch service.

La posizione dell'hotel è situata nella zona portuale di Alice per la plancia. La posizione è ancora disponibile per il trasporto è molto inconveniente. La luce della stanza dell'hotel è ancora nuova, circa l'apparecchiatura del ristorante dell'hotel, il primo piano del hall è relativamente fine, Ma l'atteggiamento di servizio e la salotto di caffè sono ancora validi. Il servizio del personale della reception e del dipartimento del caffè è ancora valido. Per quanto riguarda il paesaggio del ristorante al primo piano del piano superiore, si può guardare la vista dell'intera capitale sul lato del mare. Per gli individui, l'hotel è pulito in termini di atteggiamento di servizio del personale, dovrebbe essere detto L'atteggiamento di servizio dell'Argentina è sempre lento, e ci vogliono venti minuti per iniziare a consegnare le carte e il filtro d'acqua al ristorante, ma non è l'unico problema di questo hotel che l'intera Argentina è così,