Buena Park: hotel a 2 stelle

So I gave this a descent review because the people working there are just doing their job. So my story isn't a good one in regards to my guests who I booked a room for my sister and her boyfriend. I got the key and let them know there would be 2 people (front desk). I gave my sister the key told her where the room was and went to the store to grab her some snacks and drinks. next thing I know her boyfriend finds me at the store and comes up to me and says that she was told that she can not stay there. That I needed to call them because they can't make calls out of the hotel lobby after a certain hour. Apparently when she tried to find the room she could not so she went to the front desk. They asked for the key and when she gave it to them they asked her if she picked this up off the floor. They asked for her id and she did not have one. So, I called to see what was happening and let them know that yes that was my sister and I had given her the key to get in the room. I was told that everyone who is staying in that room has to provide an I.D. I already knew my sister did not have one as she has been telling me she needed to get a new one. (sadly she is very unorganized and doesn't have much sense of responsibility in life) So her being (dumb) began telling them that they were trying to rip me off and steal the money as they told her to leave the premises (before I was able to let them know that it was my sister and I had given her the key) and would not be giving a refund. I don't blame them...I know my sister and she has a sense of entitlement and a short fuse. I apologized knowing that even though I wasn't there, she probably exploded the situation that could have been handled with a quick talk. I said I understood and I asked to close out the room (they make you give them $100 cash as a deposit on the room which they give you back upon turning your key back in). I was informed that even though I hadn't stepped foot in the room that I was not going to be offered a refund for the room but could get my deposit back. I went to the desk signed the paperwork and got my deposit back. So a simple warning: make sure everyone has their ID have all your ducks in a row with them when checking into this hotel or you risk being told you can't stay there and you will not get a refund for the room you paid for regardless of if you even have stepped inside or not. That said I get it....I live in this area...while I would not call Buena Park the worst or even a bad place...sometimes less than desirable people hang out and rent in these areas and businesses need to be on their guard for people they would not wish to stay at their establishment. A sign right at the front desk says ”right to refuse service”. I just wish there was a more clear policy...I don't think I;ve ever had to give the i.d.'s of everyone staying in a hotel room before other than the person who booked the room. Ahh well...live and learn.

Pulito e confortevole. Vicino a ristoranti, negozi e divertimenti. Il personale è molto accomodante. Le pulizie fanno un ottimo lavoro mantenendo le camere pulite. Nessun odore di fumo di sigaretta” come in altri posti. Adoro stare qui!

Clean hotel, very convenient to Disney and Knotts. Great complementary breakfast. People complain about it’s out of date but I didn’t see or experience that. Would 💯 recommend. Staff was extremely friendly.

Stayed here for 3 nights because the bad reviews I read all had to do with them remodeling I called and asked them to put me in a remodeled room and was told it should be almost done when I came. There version of remodeling was a new mattress which was comfortable and painting (in bathroom going behind sink cabinet had a large patch job which was not painted). All the furniture was old with lots of wear on it. They took out the large bathroom sink counters and put in very small free standing vanity sink so there is no place to put stuff. The shower head is nice and high but there was no shelf to put your soap and shampoo/conditioner. I balance the soap on top of the shower frame (closing the toilet in case it fell) and put shampoo bottle on top of the towel on the towel bar. The site said they had a free hot breakfast but there was nothing the days I was there. Plenty of parking. Getting into the parking lot if you are coming from the south is hard because you have to cross a VERY busy 3 lane highway which also made for a noisy room because we were facing the highway. The staff was nice and if you are going to Knotts Berry Farm its a short walk.

Really friendly and quiet with guest Laundry room , pool & bbq area and ice machine.

Wow, i have to say after all the remodeling everything inside the rooms have been completly renovated, everything is completely brand new from the beds to the carpet...im a tv guy and the new 40” plasmas haanging on the wall are pretty nice with cable i can say ill start staying here more often ask for Hersh i think is how you spell it, hell give you the best deals guaranteed !!

We checked in at 3PM and something I did not expect was a $100 deposit that I have not paid at other Best Western's before but whatever. I thought the security glass window across the front counter like in a bank with a small slide slot under the window was funny as the window is just thin single pane glass so just about anything will break it. We quickly left our items as we had a meeting to go to. We returned around 10PM or so. There was no luggage holder or place to put the suitcase except for the desk or floor. The TV did not work well as the images were constantly breaking up so turned it off and watched programs on my laptop. We were missing one washcloth so my wife & I shared one. There was no body soap in the shower so we used the small hand soap bar. No alarm clock in the room. No bed side lamps, just two very bright ceiling airport landing lights directly above the bed. Off with those. Because it was late we did not call the front desk and made do as we were tired. We did notify the front desk upon checkout and the lady said she would have someone check it out but I doubt any notes were taken. No other comment from her like sorry or tough luck. I asked for a receipt on checkout and this took about 8 minutes which was longer than I expected. The breakfast was coffee and what looked like cereal. I have stayed many Best Western Hotels in the past and their breakfasts have been okay. This hotel is the exception. In my opinion they would be better off if they did not offer breakfast. We went somewhere else to eat. Not the experience we usually have at a Best Western. In the future back to Best Western Surf City on Beach Blvd.

l'hotel era vicino all'autostrada, il che rendeva più facile la partenza o il ritorno in hotel. purtroppo non ci sono molti posti nella zona. i posti di cibo erano nelle vicinanze e non sarebbero passati più di 15 minuti, se si fosse a piedi. per gli acquirenti, mi dispiace ma non ci sono negozi raggiungibili a piedi. uno dei pochi hotel che ha fornito letti abbastanza comodi, facendo dormire bene la notte ai propri ospiti.

Very friendly ice machines are clean and secure close to freeway

La facciata esterna porta alla delusione per la stanza all'interno Il piccolo con poco spazio a piedi. Quando metto il mio sacchetto sul letto, noto una sigaretta bruciata sulla foglia superiore usata come copertura/comforte! E poi un altro e un altro!! Così chiamero' il desk per una nuova e pulita sostituzione di letto. Arrivano tra 10-20 minuti, grazie.Sto tirando fuori le raggedy e ora ci sono anche bruci di sigarette sulle foglie.Ho prenotato una stanza non fumatori.Hmm? Ora sto cercando di ignorare il fatto e la ragione che tutti gli ospiti non sono tagliati dello stesso vestito e il letto sembrava che fosse rimasto per un'altra visita dopo che gli ospiti erano andati. Ma ora che ho svolto il set fresco consegnato rapidamente sono slso progettato da fori bruciati di sigaretta!!! Dopo aver tirato le pile lontano dal pannello vedo una sorta di striscia sul pannello che la casa-mantenimento non ha fatto. Ora sto andando a prendere un lavabo caldo di sapone, sembrava lavato, intendo che era piegato. Ora sul muro dove sono conservate le tute sembra un cattivo riempimento dalle pareti di spazzolino? Non importa se fosse di colore capelli o cioccolato non dovrebbe essere lasciato a nessuno per notare!!! Mi è stato sconvolto con l'ipotesi che il mantenimento di casa ha bisogno di una migliore formazione sanitaria. Volevo andare a prenotare una camera igienica da anther Hotel Motel Holiday Inn! Ma tutti erano prenotati e non c'era nessuno entro i limiti del mio timido. E ho speso 100 dollari per questa prenotazione! Avrei dovuto prendere delle foto per dimostrare le mie osservazioni, ma mi stavo solo mantenendo le mie scienze per non andare nella mia oscurità. Beh, puoi sempre andare a vedere per te stesso! Grazie per il ritiro, è necessario dire Sala 208