Hotel Family-friendly a Buena Park

So I gave this a descent review because the people working there are just doing their job. So my story isn't a good one in regards to my guests who I booked a room for my sister and her boyfriend. I got the key and let them know there would be 2 people (front desk). I gave my sister the key told her where the room was and went to the store to grab her some snacks and drinks. next thing I know her boyfriend finds me at the store and comes up to me and says that she was told that she can not stay there. That I needed to call them because they can't make calls out of the hotel lobby after a certain hour. Apparently when she tried to find the room she could not so she went to the front desk. They asked for the key and when she gave it to them they asked her if she picked this up off the floor. They asked for her id and she did not have one. So, I called to see what was happening and let them know that yes that was my sister and I had given her the key to get in the room. I was told that everyone who is staying in that room has to provide an I.D. I already knew my sister did not have one as she has been telling me she needed to get a new one. (sadly she is very unorganized and doesn't have much sense of responsibility in life) So her being (dumb) began telling them that they were trying to rip me off and steal the money as they told her to leave the premises (before I was able to let them know that it was my sister and I had given her the key) and would not be giving a refund. I don't blame them...I know my sister and she has a sense of entitlement and a short fuse. I apologized knowing that even though I wasn't there, she probably exploded the situation that could have been handled with a quick talk. I said I understood and I asked to close out the room (they make you give them $100 cash as a deposit on the room which they give you back upon turning your key back in). I was informed that even though I hadn't stepped foot in the room that I was not going to be offered a refund for the room but could get my deposit back. I went to the desk signed the paperwork and got my deposit back. So a simple warning: make sure everyone has their ID have all your ducks in a row with them when checking into this hotel or you risk being told you can't stay there and you will not get a refund for the room you paid for regardless of if you even have stepped inside or not. That said I get it....I live in this area...while I would not call Buena Park the worst or even a bad place...sometimes less than desirable people hang out and rent in these areas and businesses need to be on their guard for people they would not wish to stay at their establishment. A sign right at the front desk says ”right to refuse service”. I just wish there was a more clear policy...I don't think I;ve ever had to give the i.d.'s of everyone staying in a hotel room before other than the person who booked the room. Ahh well...live and learn.

The service staff was really sweet, and the shuttle to/from Disney was good (although only 4-5x a day). Loved exploring the area around Knott’s as well. It’s currently undergoing renovation but that’s okay Only issue was that my husband got got food poisoning from the ice machine. Believe the ice machine wasn’t cleaned properly so quite disappointed about that

Pulito e confortevole. Vicino a ristoranti, negozi e divertimenti. Il personale è molto accomodante. Le pulizie fanno un ottimo lavoro mantenendo le camere pulite. Nessun odore di fumo di sigaretta” come in altri posti. Adoro stare qui!

Clean hotel, very convenient to Disney and Knotts. Great complementary breakfast. People complain about it’s out of date but I didn’t see or experience that. Would 💯 recommend. Staff was extremely friendly.

Stayed here for 3 nights because the bad reviews I read all had to do with them remodeling I called and asked them to put me in a remodeled room and was told it should be almost done when I came. There version of remodeling was a new mattress which was comfortable and painting (in bathroom going behind sink cabinet had a large patch job which was not painted). All the furniture was old with lots of wear on it. They took out the large bathroom sink counters and put in very small free standing vanity sink so there is no place to put stuff. The shower head is nice and high but there was no shelf to put your soap and shampoo/conditioner. I balance the soap on top of the shower frame (closing the toilet in case it fell) and put shampoo bottle on top of the towel on the towel bar. The site said they had a free hot breakfast but there was nothing the days I was there. Plenty of parking. Getting into the parking lot if you are coming from the south is hard because you have to cross a VERY busy 3 lane highway which also made for a noisy room because we were facing the highway. The staff was nice and if you are going to Knotts Berry Farm its a short walk.

Really friendly and quiet with guest Laundry room , pool & bbq area and ice machine.

Pardon the dust at this inn and you'll enjoy some classic luxury suite hospitality. The Buena Park Grand Hotel & Suites was once an iconic Embassy Suites destination spot followed by Radisson Hotels holding the keys to this majestic mission-style place just a 1/4 mile walk from Knott's Berry Farm. I found crews hard at work doing some much needed and overdue facility renovations to this old building. If you don't mind the dust, you and your kids might like this place during your visit to the Entertainment Zone...And yes, the hot water line works! Booking and Reservation...I booked third-party via my airline thanks to a generous 2,000 point rewards bonus and a $139 base room rate offer with free cancelation with $158.74 total for a Friday night's stay at a tourist location...not a bad deal! To compare, several of the other destination hotels were pricing well over $200-$250 for the same night. The airline's rewards bonus payback was also worth almost 19% of the total bill in value that I can use toward future flights...Another great deal! Arrival...The Grand is located in the heart of Buena Park's Entertainment Zone along Beach Boulevard with easy access to/from State Highway 91. There is a wide selection of restaurants within walking distance including family-friendly spots like McDonald's, IHOP, Outback Steakhouse, and Claim Jumper. Subway Sandwiches too if want to take some grub back to the room. Numerous public transit bus routes also pass through this area including LA Metro's Route 460 that links travelers to Downtown Los Angeles to the north and the Disneyland Resort area to the south. I arrived via a public bus and the iconic mission structure provided an inviting greeting. The structure also has a mission-style clock tower that appeared to not be functioning; however the rest of the exterior and landscaping appeared to emulate the glory of the Embassy Suites days. The Lobby...The open air, high ceiling Spanish-theme lobby appeared to have remained untouched and preserves the hotel's classic theme. From the lobby, one can ascend to their hotel floor via one of two hydraulic elevators. The hotel's outdoor atrium can be accessed across the lobby. On the glass doors leading into the meeting room areas from the lobby, building permit signs depict that facility renovations are well under way...one project involving a replacement of their HVAC system. Check-in...Went smoothly and the young man who checked me was very friendly. They located my reservation and checked my ID. The Grand held a $150 incidentals deposit, payable at check-in. No resort fee. Another incentive was free guest parking for one car with additional cars at only $15/night. As one can easily walk to Knott's from the hotel, compare that to $50 preferred parking at the amusement park! The hotel enforced its guest parking via a printed parking voucher; they also documented the description and license plate of the vehicle to be parked. As I've mentioned, I took the bus; thus

Wow, i have to say after all the remodeling everything inside the rooms have been completly renovated, everything is completely brand new from the beds to the carpet...im a tv guy and the new 40” plasmas haanging on the wall are pretty nice with cable i can say ill start staying here more often ask for Hersh i think is how you spell it, hell give you the best deals guaranteed !!

We checked in at 3PM and something I did not expect was a $100 deposit that I have not paid at other Best Western's before but whatever. I thought the security glass window across the front counter like in a bank with a small slide slot under the window was funny as the window is just thin single pane glass so just about anything will break it. We quickly left our items as we had a meeting to go to. We returned around 10PM or so. There was no luggage holder or place to put the suitcase except for the desk or floor. The TV did not work well as the images were constantly breaking up so turned it off and watched programs on my laptop. We were missing one washcloth so my wife & I shared one. There was no body soap in the shower so we used the small hand soap bar. No alarm clock in the room. No bed side lamps, just two very bright ceiling airport landing lights directly above the bed. Off with those. Because it was late we did not call the front desk and made do as we were tired. We did notify the front desk upon checkout and the lady said she would have someone check it out but I doubt any notes were taken. No other comment from her like sorry or tough luck. I asked for a receipt on checkout and this took about 8 minutes which was longer than I expected. The breakfast was coffee and what looked like cereal. I have stayed many Best Western Hotels in the past and their breakfasts have been okay. This hotel is the exception. In my opinion they would be better off if they did not offer breakfast. We went somewhere else to eat. Not the experience we usually have at a Best Western. In the future back to Best Western Surf City on Beach Blvd.