Hotel Family-friendly a Budua

La vista marina dell’hotel era semplicemente sconvolgente, ma svegliarsi fino al suono delle onde che si sono crollate e di godere di una tazza di caffè mentre guardare le acque blu brillanti era un sogno che si è realizzato. La stanza stessa era elegantemente progettata con una combinazione perfetta di comfort e lusso, e il personale era incredibilmente attento e andava oltre e sopra per assicurarsi che il mio soggiorno fosse piacevole.

Fantastic 3 day break for me and my wife. We can't thank the staff enough. We went for out wedding anniversary and was very kindly upgraded to a suite with a stunning sea view. The hotel was super clean and the food was amazing. The roof top pool is something else. Stunning views and staff very attentive and polite and friendly. Reasonably priced drinks considering it's 5 star. Lovely breakfast buffet each morning with fresh food. Would highly recomend stying. Great location great staff and great rooms. Thankyou very much

Hotel eccellente. Cosy, pulito, tutto è organizzato e pensativo. Parcheggio gratuito, spiaggia 100 metri. La camera è piccola ma con tutto ciò che è necessario (teaser e acqua gratuita nelle camere non sono forniti apparentemente in tutto il Montenegro). Le colazioni sono eccellenti, deliziose e saturi, una piscina con sauna sul secondo piano. L'unica cosa che si può fare in anticipo è prendere le camere con vista a parcheggio (non hanno balcone, vista sul mare, ma nessuno camminerà e canterà canzoni alla notte sotto il balcone). Grazie speciali alla ragazza russa sulle ricette - immediatamente e in modo costoso aumentato la categoria della stanza, e semplicemente molto bella!

I was staying in Fontana Residence Budva at Fontana Hotel (it belongs to another owner). Hotel was actually great (location and ambience). But the apartment I was staying was terrible (not the room but the host). 1) came early at 11-12plus but understand apartment will be ready only from 130pm-2pm. That's fine. So we went to lunch nearby. However, at about 1pm, host suddenly text us (few times) requesting us to come back (in 15 minutes). Luckily we were nearby so quickly rushed back. 2) whatsapped host on apartment questions, typed in both English and Serbian as she was more comfortable in Serbian, (as hotel staff will redirect them to host. Fair enough as it does not belong to hotel). Eventually host told us not to bother her (she later deleted the message which I failed to screenshot). 3) host tried to justify review but saying person in contact is staff not host and I did not contact host for the problems. Also claimed staff came at 1pm as a favour but I misused (which is a strong accusation). - firstly: how would I as an outsider know if the person is a host/guest (is not written anywhere on them or in any of our online conversations. There was no introduction too) - secondly: we never demand to check in before 130pm nor request for their staff to come down early and check us in. If she wants to come early, at least inform us prior her arrival instead of rushing us and demanding us to return in 15mins. Unfortunately, I could not share the whatsapp screenshots on reservation platform due to their T&Cs. If I could share it here, I would. Our whatsapp messages are solid claims on what really happened and host decided to brush it off and blame the customer instead. Fontana Hotel is great (the 2 stars are strictly for them) but avoid the Fontana Residence Budva (at level 8) instead. Host and staff's attitude really spoilt one's holiday.