Yvonne D
30 dicembre 2024
Having done several holidays with Tui we know what to expect and this one came in under par. Yes it is secluded and if that is what you want I’m sure you will enjoy the peacefulness. We are a couple in our 60’s with mobility issues so for us this should have been perfect . However a few details that need improving, Rooms are very tired, and not up to our usual cleanliness, floor was dirty on arrival and there were stains on the table next to the bed, these’d were there for the next 2 weeks! Mini fridge never got replenished, bathroom needed attention, broken shelf, and we never did get the shower to work properly, we reported this several times. Our room was in a quieter area but to get there, especially at night there was very little lightening and no actual path so for 2 unsteady oldies this became quite difficult, more light is needed on the dirt pathway. The pool was cleaned in the morning but by lunchtime green algae had appeared, so no swimming took place, also not once did we see them clean around the outside of the pool, as chairs were on grass and dirt this caused it to become slippery and unclean. Food was ok, but on 2 occasions my husband had under cooked chicken that was bloody. All inclusive should mean that, but for most drinks you paid, which we didn’t mind, but be aware. The best thing about this hotel were the bar/waiting staff they were amazing and worked so hard to make everyone feel special. After looking forward to this holiday for 2 years we left disappointed. Matta Village with a few improvements this could be the perfect getaway and this review is not the one I wanted to leave.
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