Hotel le Grand Colombier

Pensavo che avrebbe fatto molto caldo d'estate e molto freddo d'inverno. Era fine settembre, quindi non ci fu alcun impatto. È un vecchio hotel, ma era abbastanza buono per dormire bene la notte.

不錯 位置好

We came back to our room around 2 at night and the keycard to our room was suddenly deactivated so we couldn’t get in to our room at all! No staff at the hotel and or any way to get in contact with them as the phone number just went to the reception. No other 24h service or emergency number! We had to stay in the reception the whole all night and without any sleep. When the receptionist finally came at 9 (check out is at 11.30!) he did not tried to find a solution to fix refund or some compensation, not even apologizing once or any humbleness! We had to tell him to call the manager to give us some kind of refund. He just yelled at us and was not service minded at all! Got told to contact *********** for full refund, or they could refund us 20 Euro and to have the room a couple of hours more. But as we already had tickets to an exhibition and train, we had to check out at the regular check out time with only 1 hour of sleep. We had been awake for 28 hours and our day was ruined.. Super bad service and unacceptable! Also a lot of noise from the construction work outside the hotel.