Hampton Inn Broussard-Lafayette Area

Overall was a good stay! Comfortable beds and bathrooms. However the night attendant had zero customer service skills. It was 1 am and we had been driving all day from our cross country trip from Florida to California and now back home. We simply needed a place to rest our heads at night. We had done this many nights so it has become routine. I even called before 11 pm to let them know we would be arriving after midnight so they could check us in. I rented two rooms for our family of five. I got there and he seemed annoyed from the very start. He didn’t communicate much at all and then handed me one key. I explained I had two rooms in the reservation. I ended up getting the two rooms not adjourned, instead one was on the fourth floor and the other on the second floor. Friendly attendants are a key for success. I will likely rent a room somewhere else in the future.

All the staff I encountered were very kind, positive, and polite. Dining area and room was very clean.

Relatively new property that was excellent in amenities including an outstanding breakfast.

Other than the elevator and hall on 3rd floor being super hot, everything was great.

The staff were kind, helpful, and knowledgeable. We enjoyed our stay

First, being greeted by Ms. Robin at 2:00 am was exactly what we needed. After a long drive, we were ready to just get to bed. She got us settled right in including setting up a text message customer service option that we didn’t need because everything was great. Our room was already cooled down upon our arrival along with being extremely clean. Our room was comfortable and quiet. The lobby was hosting a few individuals, but our room on the first floor remained quiet. I appreciated the mini store being stocked with various drinks, snacks, ice cream, and toiletries. They even has cases of bottled water if you needed to fill a cooler. Overall, I highly recommend this hotel and again appreciate Ms. Robin getting us all checked in for our weekend stay.