My stay at Scandic Glostrup was ruined by a severe bed bug infestation, an ordeal that revealed a disturbing contrast in staff conduct. As a service engineer with over 18 years of experience and roughly 200 hotel nights annually, this was my first such encounter in a Nordic hotel, resulting in significant personal loss and distress. The sole bright spot was the hotel receptionist during check-out. Her helpful and caring demeanor provided a glimpse of proper customer service amidst this nightmare. However, this professional conduct was starkly overshadowed by the manager's shockingly inappropriate behavior. My urgent Friday morning email went unanswered until Monday, displaying a troubling disregard for guest welfare. Even more appalling was the manager's late-night email, rife with offensive insinuations. He had the audacity to suggest I remove my honest review and implied I might have introduced the pests myself. This attempt at victim-blaming was not just offensive, but entirely unacceptable for any hospitality professional. Adding insult to injury, he made an irrelevant comment about hotels not fining guests for bringing pests, further implying guest culpability. While a refund was eventually offered and a belated apology issued for the tone, the damage was irreparable. The chasm between the receptionist's professionalism and the manager's grossly inappropriate conduct highlights severe issues in leadership and guest relations at this establishment. Despite promises of improved pest control, I cannot in good conscience recommend Scandic Glostrup to anyone. The risk of enduring such an ordeal, coupled with this level of managerial misconduct, far outweighs any potential positives. This incident calls for a serious reevaluation of both their pest control measures and, more critically, their approach to guest relations, especially in handling urgent situations and respecting honest feedback.
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