Premier Inn Bromsgrove Central

My 8 year old son woke up here with lots of bites on his leg. I contacted premier inn guest relations who have insisted there is no bed bugs at the hotel, even though I'd seen a bug crawling on the bed. The bites weren't on his leg when we arrived the hotel, we didn't leave the room apart from to go to the restaurant inside the hotel, and he woke up with the bites there. The room was not very clean. And the service is the restaurant was not good at all.

Check in was efficient from there it went downhill. Really poor service at the bar. Took ages to be served and there was no one in front of me. The evening meal was awful supposed to be Katsu curry was chicken goujons with a tiny bit of sauce squirted on and lumpy rice from a bag no side dressing so it looked as awful as it tasted.

Premier inns are largely all the same - cheap and cheerful, however the staff here really set this place above the others. Upon arrival we were greeted by a kind and funny lady who made us laugh the minute we got it. The lift was broken, and they still sent an ironing board and iron up to the top floor with a smile. We came back late into the night after far too much to drink, again we had such a laugh with the team on reception, they booked us into breakfast and made sure we were ok upon arrival to breakfast the same lady was on shift who asked how we were. Everyone here seems to enjoy what they do, they were so polite and a good time all round. Nothing was too much trouble for the lady on breakfast shift, explaining if something was missing for breakfast then she would ask the chef to cook more. In short - the room is a standard premier inn. The service, is worlds apart from others I’ve stayed at. You’ve got a lovely team here

A lovely experience with lovely, friendly happy staff which really does make the stay even better. They were helpful with questions when asked. Room very clean and a really comfy bed. Slept perfectly. Breakfast was great too. Location great and easy to find. Will definitely return.

Very friendly staff, prompt service and room very clean, plenty of onsite parking aswell. Young girl dropped our drinks at the table and the rest of the team quickly come to clear up and resolve the issue, Window in room 61 Needs tightening as when it’s closed the right hand side of the window doesn’t seal.

Fantastic chef he managed our group well. The bar staff were helpful and friendly accommodating our large group. They took the time to understand the dietary restrictions. What would have made it a better was still having the restaurant next door, but that’s not the teams fault.