Abbey Beach Resort

Overall we liked the stay as it was nice ambience and location. We had few suggestions, the kitchen exhaust was not working in our room. It would have been great if there were written instructions via email or pamphlet regards to our stay in regards amenities, usage of things. Over the phone conversation we had asked for double beds in all the rooms but were provided with only one double bed during our stay the rests were single bed.

I will never ever stay here again . Firstly we arrived at 3pm (check in is 2pm) they then advised our room wasnt ready . Others were also advised of the same thing and we were all given a drink voucher to go to the cafe . That was fine , but then an hour went by , and the could not tell us how long it would be for our room to be ready . So we took off into town for dinner , we were then called at 5:40 to say that our room was ready . So we waited over 2 and a half hours ! We then got to our room only to find the aircon was leaking and the carpet was absolutely soaking , and there were stains/blotches on the bed covers . So we advised the front desk , went for a swim in the pool whilst they dealt with the issue. We then were told we had to move rooms , and it was a downgrade, they offered us free breakfast for the downgrade as the place was fully booked so there wasn’t really anything else we could do . The new room smelt musty and again the carpets were damp , as I believe the shower/bathroom must leak under the floorboards. I did advise the for desk that it’s a health concern as mold is definitely growing in the rooms . You can tell it’s been like that for a long time as the carpet colour along the wall are black . Such a shame cos the pool facilities are amazing , and the location. But it’s is absolutely run down and dirty .

Arrived and was greeted cordially. Clear instructions on where to go to find our apartment. I couldn't park in the allocated spot undercover due to the neighbour taking up more than one car space. So we had to park further away from our apartment. At least we could park! Our room was upstairs yet I had booked a ground floor. Didn't matter! It was clean and tidy. It was very noisy in the front bedroom due to the wind from the storm that night. My daughter had to swap bedrooms due to the noise. The beds were comfortable and warm. I had an even nicer attendant upon check out. Overall it was a lovely stay. The hotel is not brand new and does look a little tired but it is not as bad as some places I've stayed. I would recommend it for families as it is easy to find and has easy access to Busselton and all it's delights.