Hotel in zona Mariánský sloup, Brno

I cechi sono familiari con i giapponesi?Alcuni funzionari della reception mi hanno salutato e curato in giapponese, usando una parola allo stesso tempo. La stanza è molto grande e pulita, il prezzo è ragionevole, c'è un bagno. Pensavo che la colazione fosse normale, ma il cioccolato caldo era molto delizioso, e era così delizioso che spero di avere un piatto grande piuttosto che una palla. Purtroppo, un po'di distanza dalla stazione.Il treno numero 1 è molto breve, ma può variare a seconda del tempo e della dimensione.

The positive: The staff are all professional & helpful!! The breakfast is wonderful!! NOT so positive: WiFi is poor. Cannot get English subtitles on any channel (confirmed with front desk). The bed consists of a 2” pad on top of a box spring. We had a raggedy hand towel with holes in it which should only be used for a rag! The A/C shuts off when the outside temp reach a certain point & the room is literally stifling afterward! We asked for a fan, no fans. The only option was to open a window & hope birds would not fly into the room (no screens). But again, the staff was pleasant!

L'hotel è molto grande, l'ambiente è buono. Pensavo che il Brno fosse molto economico. Non pensavo fosse più costoso di Praga. Qui 120 euro una notte, ma la colazione è molto buona. La uscita è più conveniente.

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

La posizione di questo hotel non può essere battuta. È vicino al centro ferroviario e tram di Brno, facile da camminare per quasi tutto quello che ti interessa vedere a Brno, bellissimi ristoranti a una passeggiata facile. Il personale era ok. Non troppo amichevole, ma cortese. La mia stanza era buona, ma era al retro dell'hotel. Alle cinque di mattina, mi svegliarono i camion che svuotano i residui dietro l'hotel. Il cibo in questo hotel non era grande. Il pranzo che abbiamo mangiato nel ristorante era un cibo ceco tipico e non rappresentava il paese.

Advantages - location - pretty close to the city center, good calm area - small hotel – not too many guests - cozy rooms - decent breakfasts – for its price - friendly personnel trying to help in any situation Drawbacks - “tired” interiors – it seems like most of the rooms require some renovation - problems with AC which was critical for us in Brno in June (30+ C outside) - lack of flexibility from the hotel’s management side I need to explain 2 last points. We were in Brno in June 2023 because of health treatment and didn’t know how long it would last, so we booked 6 non-refundable days in this hotel. We specifically chose hotel, not Airbnb, because we were familiar with local summer and wanted to have a room with AC. However, when we checked-in, it turned out that AC in our room doesn’t work which we hadn’t being told. Then it turned out that there was a big ACs replacement in the hotel at that time (without any notification during or after booking). We managed to get another room on the second night, and at the same got information from the clinic that we may go home after day 3. Via Booking we asked for partial refund because of the inconveniences with AC and partly because we checked-out after 3 nights while paid for 6. After that , I experienced 3 or 4 months (!!) of correspondence with Booking and the hotel management which from the very beginning was ready to refund but always had some technical problems, and in the end just disappeared. Lot of waisted time. Strongly do not recommend, as, unfortunately, with all the advantages I mentioned above , general impression is negative.

Sono stato nell'albergo per una notte durante una visita ad amici a Brno. L'hotel si é rivelato una piacevole sorpresa - Staff, colazioni e camera all'altezza di un albergo 4 stelle. Un piccolo bonus é l'accesso alla SPA al nono piano che ha un balcone con vista sulla cittá.

Bella camera con un bel colazione (molto cibo e diversi tipi di cibo, bevande, torte), la camera sembra bello ma everage, niente di speciale, ma è solo il mio parere. Abbiamo avuto aria condizionata nella stanza, ma non ha funzionato e nessuno ci ha detto automaticamente sulla ricezione durante il controllo che l'aria condizionata è a costo aggiuntivo. Quindi l'abbiamo avuto, ma pensavamo che fosse rotto e per una notte eravamo noi laggiù per andare a riferirlo, ma comunque la stanza con aria condizionata è stata disattivata/deattivata. La stanza è costosa e le persone devono pagare più per l'attivazione qualcosa che è in camera, un po' divertente come una brutta battuta. Per me prezzo della stanza e qualità 3,5 e colazione 5. E' vicino alla fermata tram(salina) così diretta via al centro della città è buono. Big Plus è parcheggio gratuito davanti all'hotel.