Hotel in zona Bazilika Nanebevzetí Panny Marie, Brno

Le strutture sono perfette e il luogo è molto conveniente.E'facile trovare, controllare in forma di autoassistenza, e a pochi punti si può controllare in.La stanza è comoda e tranquilla. C'è un bar vicino e il vino è completo.Alla fine, mi piace molto il viaggio.

Hotel confortevole e tranquillo situato convenientemente a pochi passi dal centro di Brno. La camera era spaziosa e la colazione deliziosa. Il bar era aperto fino a tardi e serviva bevande calde e alcolici. Il personale è stato cordiale e disponibile. Lo consiglio.

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

L'hotel è molto grande, l'ambiente è buono. Pensavo che il Brno fosse molto economico. Non pensavo fosse più costoso di Praga. Qui 120 euro una notte, ma la colazione è molto buona. La uscita è più conveniente.

Hotel moderno, camere tranquille, ottima colazione e MOLTO vicino alle piazze del centro. Cosa si può chiedere di più? Il personale è stato utile per qualsiasi domanda avessimo. Se avessi l'opportunità di viaggiare di nuovo a Brno, soggiorneremmo sicuramente qui! Grazie per un'esperienza meravigliosa.

Ero un po' scettico con la mancanza di recensioni, ma non c'è bisogno. Il personale era molto amichevole. Il mio dormitorio era pulito e aveva molto spazio, aveva anche un divano. La zona comune è quasi inesistente, composto da due tavoli, quindi è difficile incontrare chiunque fuori dalla vostra stanza se siete in quella. Era molto tranquillo che era bello per me, quindi se davvero preferisci personalmente quanto impegnato vuoi essere il vostro ostello. I letti erano confortevoli con la privacy di una cortina che era bello, a meno che il mio gruppo non fosse un po’ sveglio; i bagni erano puliti e la doccia era buona; la cassaforte era grande, ma non abbastanza per adattarsi a un bagno completo. È stato bello che le cabine fornivano una pioggia e un pendiente per appendere i vestiti. È molto centrale, a circa tre minuti a piedi dalla stazione ferroviaria e ho un minuto a piedi alla strada principale. In generale, mi consiglierei sicuramente.

Advantages - location - pretty close to the city center, good calm area - small hotel – not too many guests - cozy rooms - decent breakfasts – for its price - friendly personnel trying to help in any situation Drawbacks - “tired” interiors – it seems like most of the rooms require some renovation - problems with AC which was critical for us in Brno in June (30+ C outside) - lack of flexibility from the hotel’s management side I need to explain 2 last points. We were in Brno in June 2023 because of health treatment and didn’t know how long it would last, so we booked 6 non-refundable days in this hotel. We specifically chose hotel, not Airbnb, because we were familiar with local summer and wanted to have a room with AC. However, when we checked-in, it turned out that AC in our room doesn’t work which we hadn’t being told. Then it turned out that there was a big ACs replacement in the hotel at that time (without any notification during or after booking). We managed to get another room on the second night, and at the same got information from the clinic that we may go home after day 3. Via Booking we asked for partial refund because of the inconveniences with AC and partly because we checked-out after 3 nights while paid for 6. After that , I experienced 3 or 4 months (!!) of correspondence with Booking and the hotel management which from the very beginning was ready to refund but always had some technical problems, and in the end just disappeared. Lot of waisted time. Strongly do not recommend, as, unfortunately, with all the advantages I mentioned above , general impression is negative.

L'hotel stesso è buono. La stanza era grande e confortevole con una cucina. E 'molto pulita. Il personale era gentile e utile. E 'un buon valore per quello che si ottiene. Bello per un breve soggiorno. L'area è un po' abbassata, ma accettabile, e si sentiva al sicuro. Si trova bene per il centro della città a piedi o a tram.

Sono stato qui due notti. L’hotel è a due passi dal centro, non male come posizione. Fermata del tram a 200 metri. Camere rinnovate recentemente molto pulite e personale cortese. Ristoranti nei dintorni molto buoni. Ottima la colazione varia e abbondante. Prezzi economici se rapportati con l’offerta. Parcheggio libero nelle immediate vicinanze