alisonlaura
3 ottobre 2024
I stayed at Admiral’s Quarters in September with my husband. Despite booking a specific room, we were told upon check in that we had been moved to another equivalent room. Looking back, this was the first red flag, and I should have asked why. The shower broke twice during the weekend. Once it wouldn’t turn on the day we arrived, and then again the next morning it got stuck on cold and wouldn’t turn off. There wasn’t anyone at the front desk, so we called the provided number. The woman shared that there it was a known issue. Maintenance was in our room 3 times between Friday and Saturday, and the last straw for me was when we left the Do Not Distrurb sign up only to come back and find that house keeping had been there. Shortly after I also noticed a couple was staying in the room we originally booked, and it was at this point I realized they likely were supposed to stay in the room we ended up with, but the shower was still being fixed , so they were moved to our original room. I called the provided number to discuss this, but no one answered and I left a voicemail. No one ever called to check in or to return my call, and at no point during our stay did we see any staff at the front desk except when we checked in. I’ve since followed up twice with the Inn via email with the hopes of getting some sort of partial refund, and while someone replied, it’s now been 3 weeks and no follow up. Despite the comfortable bed and great location, the combination of all these issues has been beyond frustrating. There are so many other lovely places to stay in Boothbay, and I would not stay here again.
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