DJK350
2 gennaio 2024
We stayed at this hotel over Christmas. Upon arrival, there were other people being checked in, with only one attendant at the desk. I did not think this was a major issue, but it was pretty late, and I was ready to get settled into my room. The front desk associate tried his best to accommodate everyone as much as he could. I think they need to provide another person at the front desk or better training so things could move a bit more quickly. We were given our room and when we arrived at the room, the lock was broken. The door closed, but it would not lock. I called the front desk and explained the situation and we were given another room. We go to the second room, and there was no linen on the beds and the mattress' was severely stained. I called the front desk again and had to get a new room. The last room I was given was decent. However, the refrigerator did not work, the bathroom was not very clean, and the HVAC unit did not properly work. It was old, loud and although the controller was on the wall, it did not work, and we had to use the dial on the unit. I replied to the survey they sent, but once I explained the bad experience I had, they never responded. So, that tells me a lot about Holiday Inn and IHG and how much they really don’t care about their customers. The good about the hotel. Free parking and breakfast. The property is located convenient off the highway and parking is plentiful. There were plenty of outlets and USB ports. TV had plenty of channels and the internet was pretty good. I wish I could say something about the complimentary coffee or cookies, but the coffee containers weren’t filled, and the cookies and snacks were not replenished while I was there. Room service doesn't bother you at all which is nice when you’re trying to sleep in late, they do knock once but are not bothersome at all. They do need maintenance or at least someone who is on call to fix issues that happen in the hotel. There were smokers who stood right at the front door and smoked. I wish the front desk associates would have told them to move or the hotel had a designated smoking area besides the bench at the front door. I have no desire to return to this location. I don’t suggest this hotel and the next time I am in the area I will find somewhere else to stay.
Traduci