Utente ospite
31 gennaio 2023
Do not stay here, this hotel stole money from me and will not reimburse me. First the hotel attempted to over-charge me during check-out, which I noticed and resolved with the front desk before paying. Several days after I left, they placed an unauthorized charge on my credit card. When I reached out to the hotel, they confirmed that they had over-charged me by over €250 but refused to reimburse me since I don’t have an IBAN, which is not available in the US (where I am from). I suggested many alternative options for them to pay me back and tried to be flexible, but after over 3 weeks of back-and-forth and chasing them down, they told me in no uncertain terms that they will not reimburse me. I am usually not one to write a negative review over a mildly negative experience, but it is absolutely unacceptable for a hotel to repeatedly attempt to steal money from a guest and then refuse to reimburse it after acknowledging their “mistake”. I have nothing to say about the hotel premises because the stress of dealing with their terrible management has overshadowed anything positive about my stay.
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