Hampton Inn & Suites by Hilton Rochester Downtown

房間很舒適，躺在床上看着窗外飄落的雪花別有一翻風味，周邊環境不錯👍👍👍下次還會選擇入住。

The front desk staff were very helpful and knowledgeable. Check in was easy and Elmetrus and Maylee went above and beyond in taking care of us during our stay. When we mentioned that we needed to know how to get to Blue Cross Arena for a lacrosse and hockey game, Elmetrus offered to drive us in the hotel shuttle van herself AND she came to get us after the game when we called her. Maylee gave us excellent suggestions for meals (she suggested the hotel restaurant) but we wanted to explore the neighbourhood. I would absolutely recommend this hotel to anyone coming to the downtown Rochester area. The Strong Museum of Play is right across the street too!

Found hair in the bathtub when first enter the bathroom. The room was very noisy, can hear clearly that upstairs and next door was playing on their TV, kids and parents screaming after 11am from upstairs, and outside traffic engine sound very loud.

There was barely any water pressure in the shower (room 317). The pool appeared to be very foggy and creates the appearance of dirty water. No wifi available during my stay Suggestion: have two waffle makers as this was a popular breakfast station in the morning Staff was very friendly and room service was quick. Loved how clean the facilities were.

The room was clean. Location is great. However the swimming pool was small and cold. There was also chipped tile at the bottom that scratched my son's foot.

Great place to stay with children. Entire property was very clean. Perfect breakfast options for children.

Food from a previous guest was still in the fridge which concerned us re: cleanliness. We also made an inquiry re: bagged early breakfast "to go" and were told this wasn't an option. It was therefore very surprising to see bagged breakfasts laid out for other guests this morning. Disappointing. The location was great.

Our stay was great. We swam in a family friendly pool, had a pizza picnic and slept well. We went to the museum the next morning and were directly across the street. We will stay again when we visit the Strong Museum again.

When checking into hotel the staff at the front desk Tanner and Shana was so friendly and polite and helpful