Holiday Inn Express & Suites Diamond

I recently stayed at this hotel, and while the property itself was impressive, my experience was a bit mixed. The hotel is very nice, modern, and feels fresh and clean, likely because it’s recently opened. The rooms and facilities were well-maintained, which made for a pleasant stay overall. However, the customer service left a lot to be desired. During check-in, the reception staff tried to charge me additional fees—around $100—claiming I had only prepaid a portion as credit. This was both unexpected and frustrating, as I had already settled the payment in full prior to arrival. The situation wasn’t handled professionally, which put a damper on an otherwise good experience. In summary, while the hotel itself is great, the poor customer service and billing issues make me hesitant to recommend it without caution. Hopefully, management can address these concerns to improve the guest experience in the future.

Hotel was clean, staff was amazing. Great continental breakfast. They just opened a outdoor bar close by

Clean, well designed and simple. Not meant so much for holidays but great for a business trip

The property I find to be immaculate. My room was excellent. The staff were quite pleasant and helpful. The hotel needs an on-site restaurant for those of us who do not want to go out for a meal. The grounds were clean but the green space needs better up keep. THOSE RED WORMS NEED TO GO!!! lol

My favorite hotel of all time. The ladies also took care of my laundry that was delivered to my room folded and smelling beautifully

The poperty was very good and the staff were friendly. Nice clean rooms