Elm Lodge Bright

Booked a stay for 9 nights in 2br Unit 1. No owners on site, you are sent a code to enter. Small porch at entrance was windblown, leaves, dirt and cobwebs. Café table and chairs on porch covered in leaves and dust, should have been taken to tip a long time ago. On entering, very smelly, dusty, musty and dingy. Clearly this unit hadn’t been open/aired in ages. Tried to open all windows to air, some wouldn’t open, a couple wouldn’t stay open, so we wedged one open with a coat hanger. Bathroom and kitchen windows painted shut. Curtains in all rooms haven’t been taken down and cleaned in ages. Carpet in living room was stained. Lighting in living area poor, couldn’t read a book or paper. “Full Kitchen” as described on website is not representative of what is actually in unit. Not nearly adequate enough for 5 people. No storage in kitchen (what you bring in bags has to stay in bags), two pot cooktop (no stove), and a small fridge. There is a microwave, but not one single microwave dish. Small dining table barely enough for 2, no way you could sit 5 people. Bathroom clearly had not been cleaned since last occupants. Soap used by previous occupants still in shower recess - disgusting. Dust and dirt in the corners of the bath and on the floor, even cobwebs. Rust stains in the bath and toilet, shower over bath, no railing or mat for bath (if you are older), shower curtain stained and mouldy at the bottom. Took three wipes to get outdoor table clean enough to eat at. We didn’t use BBQ but it needs a good clean inside and outside. There is no light in BBQ area. There were no cleaning products, no broom, no vacuum, no tissues, no paper towel and no WIFI. The close proximity to the Bright shops, cafes etc. is no consolation. We rang the owners to complain, no satisfactory response. The owners seemed to have checked out and so did we.