Utente ospite
1 marzo 2024
I was absolutely blown away by this beautiful kind little hotel. From the beginning, the staff was very welcoming and warm, the hotel room was tip top everything perfectly clean and lovely, appreciated slippers waiting for me and also bottles of mineral water. The views from the windows were amazing - snow covered mountains behind the historical town. Blinds on the windows so you can completely black out the room in the morning. What really got me was the kindness in the morning - I had an early appointment and was trying to get a taxi but they were all booked. So the lovely receptionist lady asked a gentleman working in the hotel to drive me and they refused to take money for it! This family-like treatment of guests is becoming rarer and rarer and it really warmed my heart. To finish my impression, I was late for a check out as my appointment took longer than planned, and again, no charge for this, no problem, just smile on face! This would not happen in England where you get charged a lot of money for just half an hour late check out. I really look forward to have the opportunity to come back to Brig and stay in this amazingly welcoming and beautiful hotel. Kate
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