Utente ospite
31 gennaio 2023
I was taken aback by the overwhelming smell of chemicals in the hallway (2nd floor). Then when we got into the room itself and the funky smell was even worse. My husband went to the front deck to complain, and was given a spray bottle of deodorizer to use. they told him that a seal in the kitchen had been recently changed which was the likely culprit of the funky smell. They did offer to move us, but we had already settled in and we were too exhausted. My question to management is why would you give someone a room if you already knew there was a problem ,when clearly there were other rooms available?...poor customer service. Also, I believe there was a mold issue in this room, I was unable to sleep because my sinuses were out of control and I was having such a difficult time breathing.
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