Hotel Family-friendly a Brentford

In generale, l'hotel è un posto molto confortevole. Il personale è molto gentile e molto disponibile. Anche il ristorante per la colazione è davvero buono. E si trova in una posizione molto comoda, puoi facilmente prendere l'autobus per Richmond o prendere un autobus per andare al centro di Londra o all'aeroporto. Mia mamma mi viene a trovare a Londra. Ho prenotato una camera con 2 letti, ma fondamentalmente la stanza è riservata solo a lei. Ha vissuto lì per 10 notti. L'hotel ha garantito che effettueranno le pulizie ogni 7 giorni. Per l'ultima notte scelgo di stare con lei. Tuttavia, ho scoperto per caso che il letto era pieno di peli. Alcuni peli sono corti e altri lunghi. Che non dovrebbe appartenere a mia mamma. Significa che le donne delle pulizie non hanno cambiato le lenzuola e quei capelli non appartengono a mia mamma, perché sta in solo 1 letto. Ma quel letto con i peli è l'altro. Un posto letto pulito e ordinato è il requisito fondamentale per un alloggio. È davvero disgustoso e inaccettabile per un residence. Tutto sommato, consiglierei ad altri viaggiatori di soggiornare, ma l'hotel dovrebbe addestrare il personale a pulire bene la camera.

Mixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges Rating: ★★★☆☆ I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction. Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory. Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel. Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly. Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton. On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.