Scopri il tuo soggiorno a Brauneberg

We booked two river view rooms, the highest category before the suites, expecting a view. However, our river view rooms had no views to speak of. One room required you to go to the far end, turn right, and squint through a window the size of a pillow to catch a glimpse. In the other room, you'd have to step onto a step just to peer through another small window. This happened in *both* rooms-clearly not an isolated incident. The most egregious part? We pointed this out to the hotel and gave them multiple chances to rectify the situation. They refused to move us, offer any credit, or provide a solution. We even suggested checking out for a partial refund-they declined. I've never encountered a hotel so unwilling to address a legitimate complaint, even when it's clear the guests are unhappy for valid reasons. It's obvious what's going on here. I rarely leave reviews, but this kind of behavior needs to be exposed-it's truly shocking. I suspect this hotel relies on older guests and tour groups who overlook this blatant false advertising. That's the only explanation I have for the otherwise positive reviews. And before the property responds claiming surprise at our experience: we exhausted all options, including contacting *******, who offered a partial refund upon seeing photo evidence. The funds came from *******, not the hotel, which declined to do anything when ******* contacted the hotel.