abdulla_abdulla
14 ottobre 2024
I stayed at this hotel expecting a five-star experience, but my first night was far from it. The air conditioning in my room was malfunctioning, and despite reporting the issue to the operator, I was told it would be fixed within 15 minutes. Instead of improving, the air conditioning completely shut off, leaving the room unbearably hot. When I called again to report this, the operator, Zoltan, gave me a ridiculous solution—opening the window instead of providing a proper fix. I also requested a fan, but he informed me they had none and that there was no maintenance team available to address the issue at that time. For a hotel that claims to be five-star, this response was unprofessional and unacceptable. I expected a much higher standard of service, and unfortunately, the experience fell far short. The lack of proper problem-solving and the dismissive attitude were disappointing.
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