Hotel Hilton Garden Inn a Brampton

Pros: Recently renovated, clean and spacious rooms, quiet area close to restaurants. Cons: Unclear housekeeping policies, some staff doesn't respond well to requests and inquiries. While others took issue with this hotel's location in an industrial area, I was thankful for it being quiet and without traffic after business hours. The property is 10 minutes north of the airport, and another 10 minute drive further north results in some shopping and a lot of places to eat. I found it very convenient. Nearing the end of a top-to-bottom renovation, the hotel is looking nice with pleasant common areas and stylish-yet-functional guest rooms. Marriott would be wise to take some pointers from this kind of renovation with their recent stylish-yet-not-very-functional Courtyard decor. Our room on the top floor was large and featured a small sitting area- always a plus when I travel, because watching TV in bed is very uncomfortable. With the exception of Nav (who was a delight), customer service was lacking at this property. Without getting into too many details, we were met by a non-working fridge upon check-in (maintenance never came, and I eventually figured out the problem was a dead outlet that was fixed the following day, along with a barely-functioning air conditioning unit). A front desk employee had to bring soap to the room because there was none; meanwhile the every-other-day housekeeping system didn't work well. For our initial troubles we were granted extra housekeeping the first morning of our stay- this resulted in the towels being removed from the room without replacements (meaning another call to the front desk). The second day the trash was emptied without anything else being done (no replacement of shampoo bottles; no bed being made). On the third day, housekeeping didn't bother showing up at all. Nav was kind enough to give us complimentary breakfast for two, which was appreciated (it's worth noting there is no free breakfast at this property). And while we also appreciated its location and the quiet nature of the building, ultimately had to deal with too many inconveniences to consider returning in the future.

Il nostro soggiorno è stato fatto eccezionale da un gentiluomo di nome Kurian. Egli è andato sopra e oltre tutta la notte; abbiamo cenato al ristorante per molte notti e lo abbiamo guardato a soddisfare le esigenze di 25+ persone senza sosta. Sei così fortunato ad avere un dipendente come lui - lui ricordava anche il tempo che ci avevamo trasferiti in precedenza - un anno fa! Così tanto amore per Kurian, ha fatto completamente il nostro soggiorno. Inviateci i nostri ringraziamenti e se state cercando di dare un premio - essere merita ogni cento. Grazie tante!