Premier Inn Braintree (A120)

Although reception lady was very helpful and smiley the room and condition of the premises was very shabby. Holes in the carpet, peeling paint, lights not working, generally felt dirty and old. Very expensive for such an old tatty room.

Brilliant customer service all staff cleaners and receptionists were very kind, friendly and approachable we had a 2 year old with us and they were brilliant with her stored her milk in the fridge and also heated up for her for bed time. Very chatty on the front desk always welcoming with a smile and a chat kept asking how the stay was going. Went above beyond without having air con offered us a frozen towel and also ice poles to cool us down 110% be coming back great work !!

This is probably the worst Premier Inn we have stayed in. The place was so tired, not the best in terms of cleanliness, the corridors and stairwells had not been vacuumed at all during out stay which was clear from the debris on the carpets. My partner removed the spare pillow from the pillow bag on top of the wardrobe to find something sticky folded into the ironed pressed pillow cover. It was like someone had blown their nose (or worse!) into the pillow and placed it into the bag. The breakfast in the adjoining Brewers Fayre wasn't the best either. Constantly waiting and queuing for more food to be brought to the pass and again the place wasn't the cleanest. Not good for the price of breakfast at £65.00. Also surprised there was no lift to the first floor.

Clean tidy and quiet hotel, pleasant staff well stocked buffet breakfast with air con in the restaurant/bar area Room was very warm but a fan was supplied car parking was free but remember to put in registration plate on arrival

Cannot fault the staff they were lovely friendly and really helpful and made our stay. The hotel itself could do with a revamp even if it’s just to install air con. We’ve stayed at a couple of premier inn’s in Essex and it’s always sweltering when we do. The room was clean and the shower was good, also plenty of tea and coffee. The breakfast at the neighbouring establishment was ok. Probably not worth the price charged if I’m honest. But as I said the staff made our stay, they were all extremely helpful and nice.

Lovely friendly hotel. Customer service excellent. Thank you Bridie and Charlie for all your help with ironing board, extra tea and coffee and your lovely friendliness. Would come again.