Aphrodites Group

We previously wrote a review regarding our below average stay here. We also mentioned our lack of emails from the manager over a number of days. We received a below par refund of £71 for all our of problems. In our review we only provided factual information regarding our stay, and when eventually receiving correspondence from the manager, Maria confirmed there was problems with the facilities we used. However, never did I expect the manager Maria to send emails as attached below, calling us rude, and stating we accused her of trying to cause harm to our unborn baby as those words were never shared. I am truly hurt and upset we have been called rude, by simply expressing our factual dissatisfaction with this establishment. Completely unprofessional, I would never consider using this group again or other associated properties again. Absolutely appauled and disgusted the manager made the review personal and called us rude?!

This is definitely not a 4* luxury hotel as described, we checked in and checked back out 20 minutes later and came home. The images of the suites are not a true representation of the rooms, it was shabby, dirty, stains on the seating area and cushions on bed, and generally rundown. We definitely will not be returning

I can’t speak highly enough about the room & services. Everything was exactly as described as on there website. This was much needed after long hikes in the Lake District. We only just wished we booked a longer stay as one night was just not enough

Absolutely heartbroken when we stayed in the Love Haven room for my wife’s birthday. In the outdoor hot tub, half of the jets were not working, and hardly any bubbles were created in the hot tub. at 22:20pm all electricity to the outdoor hot tub was cut off, making the facility unusable for the evening. We decided to use in the indoor spa bath with the TV, again half of the jets were not working in the spa bath and the TV had no signal, yet again another facility we could not use during our stay. The reason you book a stay such as this one with their price tag is to use the facilities, yet we were unable to do so. Additionally the complimentary products of Molten Brown which were provided in the rooms were mandarin and clary sage. At no point during our stay were we asked if any of us could be pregnant, as unsafe use of clary sage in pregnancy is toxic and can cause bleeding and miscarriage. I only knew this as my wife is a midwife and we are currently undergoing private fertility treatment due to being a same sex couple We stayed on Monday night to Tuesday morning, we were unable to wait for the manager to come and speak to us on Tuesday morning. It was confirmed on Tuesday morning she had received our concerns via email, we sent a further email direct to the front of house manager on Wednesday evening. It is now Thursday evening and still no response or acknowledgement for the awful facilities and products they supplied. I am appalled, we have sent aphrodites all our video evidence of our lack of facilities and still not received any acknowledgment

The best place in the world, would highly recommend this to anyone looking to relax. Will return when I’ve taken another bank loan out but at least it will be worth it. I would like to go in summer next time just to see in the sunshine in this weather would be top draw

We stayed in the Zen suite, the accommodation was excellent, the bed was super comfortable, the complimentary mini bar excellent and the hot tub with TV screen very relaxing. The location is perfect, overall great value for money. Highly recommended!