Chilston Park Hotel

I had a wonderful stay at this Chilston, the room was comfortable and the amenities were top notch. Hotel environment was charming with beautiful and relaxing ambiance.

A Ruined Christmas Experience This was meant to be a special Christmas getaway, but it turned into a major disappointment. While the hotel boasts a stunning location and beautiful rooms, the overall experience left us frustrated and disheartened. Staff and Service The staff appeared to be doing their best, but it was evident that the hotel was severely short-staffed. Service delays were a recurring issue, and the strain on the team was obvious. Unfortunately, what made the situation worse was the attitude of the general manager. When we raised concerns about the delays and poor quality of service, the general manager was dismissive, condescending, and showed little interest in resolving the issues. Instead of addressing our concerns with understanding or offering solutions, he brushed us off as though our complaints were an inconvenience to him. His arrogance and lack of professionalism set a poor example for the rest of the team and made an already stressful experience even more frustrating. It was clear that guest satisfaction was not a priority for him, which left a lasting negative impression. Facilities The public toilets were in an appalling state—dirty, poorly maintained, and unfit for a venue of this supposed standard. This lack of care and attention to cleanliness was unacceptable and further reflected poorly on the hotel’s management. Black Tie Dinner The black-tie dinner on Christmas Eve set the tone for a disappointing experience. Despite submitting our menu choices in advance, service was painfully slow, with long waits between courses. When the food finally arrived, it was underwhelming at best. Aside from the soup, the dishes lacked flavor, quality, and attention to detail, leaving us feeling let down on what should have been a festive and elegant evening. Christmas Day Lunch Christmas Day, the highlight of our visit, was completely ruined. The meal, advertised as a six-course gourmet experience with wine pairings, was a failure on every level. Instead of carefully paired wines, we were offered a basic choice of red or white. The delays were even worse than the night before—bread took 40 minutes to arrive, and there were over an hour between courses. Adding to the chaos, we could hear chefs shouting loudly in the kitchen throughout the meal, which shattered any festive atmosphere. To make matters worse, a large party dining in another room seemed to take priority, leaving the rest of the guests feeling neglected. When our main course finally arrived—well past 4 pm—it was a complete disaster: • The sprouts were practically raw. • The beans were barely cooked. • The red cabbage was burnt. This was far from the luxurious Christmas meal we had envisioned. Instead, it felt rushed and poorly executed, leaving us feeling disappointed and cheated out of a special day. Overall This experience ruined what should have been a magical Christmas. While the setting and rooms were undeniably beautiful, the poor organization, disgusting public toil

I have been to Chilston park a number of times and have always enjoyed my stay. The hotel is lovely with nice seating areas, rooms from traditional to modern, and also lovely grounds. The restaurant is excellent! There is a good choice of dishes including a plant-based section as well. The chef is very creative and does not use sous-vide so the meats taste authentic. We had the quails two way which was lovely. For breakfast, apart from the usual dishes, there is also a "dish of the week" which, today was a yummy Turkish-style eggs. The wine list is to die for - lots of choice and importantly, the mark up is not excessive like in many other restaurants. All the staff are friendly yet professional, making you feel very welcome. I have been here before and will be back again soon.