Whitstable

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Where do I start. Firstly the room as expected was clean and tidy, which I’ve come to expect with Premier. We arrived just before dinner and decided to eat there, as meals are usually ok. I know they are making changes but the food was terrible. My wife and I had fish and chips, cold chips and powdery tasting fish. My mother had chicken goujons which were like rubber. Coffee was tasteless. Moving on to the morning after a good sleep as we were very tired after a long journey. Shower, ours was cold, we could not get hot water. This was remedied after talking to the reception. Breakfast. We were booked in for 9am. There was no cooked breakfast until nearly 9.45am and because everyone was waiting was gone in a flash so another wait until more was cooked. The only other time we ate there was the last morning which was cooked on request and had to wait 1hr for it. I must add that I think it was all down to being under staffed. The poor lad having to book people in was also taking orders being a waiter and having to clean tables. This guy should be given a medal. I asked at reception if we could change rooms due to trouble for the ladies getting in and out of the bath. This was never addressed, consequently my wife had a fall on the last morning. Lastly you now get two different WiFi signals one is free the other as usual for greedy businesses wasn’t. The free speed was limited to 0.8mb/s Terrible. So after many years of using Premier inns, this will be my last.

No AC (Room table fans as supplied not sufficient) No charge point for EV No decent restaurant, only microwave food available on limited menu. Be prepared travel out for decent evening meal. (although not an issue as there are plenty in Whitstable). Rooms very basic, limited furniture, nowhere to place clothes. NB: The new salon feature is good for breakfast.

The room was to hot, no air con to cool you down only had a fan which did nothing to keep the room cool, food wasn't great, asked for room to be cleaned and only made bed but didn't empty bin or change the sheets, windows you could not open to let in more fresh air, beds were not great to sleep in, i would not go back there again.

the adjacent pup closed over a year ago. premier inn converted some rooms into a breakfast/dinner area with kitchen. it works well as a breakfast room but fails for evening meals. awful nights sleep. no aircon so room temperature very high despite two fans running all night. suggest booking a hotel with aircon.

The staff were really friendly, check-in was a breeze, and breakfast was lovely. I was a bit disappointed that the pub next door is no longer open — it would’ve been a nice touch. That said, the location is great, just a 5-minute cab ride into town.