Kyriad Aix les Milles - Plan de Campagne

Toppp

I booked this accommodation with ********** on the basis that is was less than 4 miles from Aix en Provence TGV so we could cycle there without difficulty. We cancelled accommodation in Aix city to be near the TGV The ********** listing was wrong - it was 10 kilometres away on busy roads. The Kyriad hotel took no responsibility for this stating it was ********** fault - ********** took no responsibility for this stating it was Kyriads fault. Where is the customer service with any of these people? As you can see from screenshot, ********** continue to list this hotel as 3.97 miles from the TGV - much more expensive taxi and very awkward by bus. I would actually have been easier to take shuttle bus from Aix city.

We chose this hotel because we thought it was close to Aix TGV station ... unfortunately it's a good half-hour drive away on a kind of business estate. Secondly we chose it for its pool, but the pool had closed the day before on 30th September. Thirdly, we expected a meal, but the restaurant was closed! Instead of explaining that it would open again for breakfast and lunch next day, we were directed to take an Uber to a 'village' called Plan de Campagne - this turned out to be a shopping centre where all the restaurants were again closed! Thank goodness we did find a sweet little chain cafe called Pitaya selling Thai food (and we also met a really helpful person at the still-open Cave des Fromages and bought its excellent cheeses), but we then waited nearly an hour in a deserted parking lot for another Uber. Not a good way to spend our last night in France! However: the rooms are nice, the staff are otherwise intelligent and helpful, breakfast was good. The hotel is aimed at drivers who don't want to stop in city locations, and presumably at French guests who will know their way around instead of tourists who need more help in this kind of location. I felt sorry for the staff having to deal with such disappointed guests, but the website really does need to be more accurate.

Comfortable beds with with super bedding. Room absolutely spotless. Breakfast way beyond expectation. Staff incredibly friendly. A really good experience! You get so much more than you pay for!!

unfortunately the description on ********** website stated this hotel was 3.9 miles from Aix TGV - it was actually 10k, which caused a lot of problems getting to the station. In the circumstances, we were expecting more consideration than that the company would look into it and come back to us in due course - clearly they had the discretion to do something. we had dinner in their restaurant and discovered that the wine carafe had mould lying within the base of the bottle. We had to argue with staff that we should not have to pay for a replacement - seems obvious to me.