Como Parrot Cay

Thé place was tired and dirty and staff not that professional. See photos. Tennis pro cold fish. The restaurants options are limited and activities also limited. Restaurant service slow and food hit or miss. I am surprised this property hangs on to its 5 star rating and prices.

We have been going to Parrot Cay for 20 years. Each stay is better than the time before. Shirley Williams and her entire team make you feel like family each and every time. The spa services are absolute perfection and dining options are superb.

I’m so torn here because the staff is amazing and the beach is one of the most beautiful beaches I’ve ever been to in all my travels. The rooms need help, particularly the bathrooms which are so dark and old. The food is not that of a five star resort. There are some good dishes, but also some really terrible ones, and the fish and meat for dinner are not fresh as they ship everything in. I’ve seen the fish prior to cooking and it’s not fresh. Breakfast is fine, lunch is fine. The dinner entertainment, oh the entertainment. It’s like being at a bad local high school reunion in the 90s. Absolutely HORRIBLE singing, horrible song choice (Disney songs, Celine Dion, and Lady in Red were the top hits! Are you kidding me?!) and horrible sound (a microphone and giant speakers). They had three different singers on three different nights. A hotel like this should be absolutely mortified to even think it ok to have this sort of entertainment. All the guests would complain and make fun of it the next morning. It was all so budget. 3K a night and we get Holiday Inn budget entertainment. The couple we met in the boat back said that alone made them decide to never go back. Some chill tropical beats would be perfect. Even if it isn’t live, anything is better than that disaster. The upper bar is so not prepared. They had no napkins and gave us tissues from a Kleenex box as napkins for our drinks. Seriously? Lotus restaurant is fine but the Italian restaurant needs a major renovation. It’s so old and worn down. They redid the bar above it and it looks so weird. Not organic tropical at all just everything is so off. Whose making these decisions?! There are children at this resort, most well behaved, but we were subjected to the worst behaved children on the planet who screamed, banged plates, and threw food around every single day at breakfast for two hours! The parents did nothing and the staff said nothing. It was torture for every single other guest. We all complained about it and many guests skipped breakfast all together because of it. Also, there was a child at the adult pool every day in the late afternoon watching shows on an iPad. It’s an adult pool for a reason no matter WHAT time of day it is. Rules are rules and guests should not have to feel uncomfortable. Staff needs to step in. None of it is not acceptable. It’s sad because the beach is so amazing and really the staff for the most part is so good and so on top of everything. But this hotel has a lot to work to do before it becomes a true luxury hotel that’s worth the price they charge for multiple reasons.

I celebrated my 60th birthday at Parrot Cay with my husband. It was the right choice. We had been here 19 years ago and when I thought about a place I'd like to go to again, this was it (and we've been to many beautiful resorts in the Caribbean and around the world). The property has expanded since but still ticks all the boxes. Beautiful beach, quiet gorgeous blue water, lovely pool, comfortable luxurious room, delicious breakfast included, and great friendly service. Airport transfers t the 20-minute boat ride to the cay were seamless. We paid a little more for the ocean view room but honestly did not need the view as we spent little time in our room. There are some things to do (we hit the gym most mornings and there are excursions and water activities) but most people seem to come here to relax and recharge. I had an amazing deep tissue massage at the spa. Try the pizza, it's so good! Shirley, the manager, is lovely and took photos of us when they surprised me with birthday cake, then delivered a framed photo to our room after dinner. So sweet! Unlike some of the other reviews, we did not have ANY mosquito issues, not one bite or buzz. My bet is it has to do with the time of year you go. Last time we visited, it was April and we do remember the mosquitos being a problem then. If there was one area I'd point to for improvement, it would be the dinner food, which was limited and small portions (and yes, it's expensive but that's not surprising given how remote this property is). And keep in mind you'll need to be comfortable with steps to and from the rooms on the hill. All in all, I highly recommend COMO Parrot Cay!

The service and hotel are excellent. By far one of the top hotels we stayed at. already planning a return

My mother was accused of stealing a few pieces of jewelry from the boutique by the Lotus restaurant. She was shown security video of her (gasp!) handling jewelry... I have obtained the manager's contact info to file a complaint. Other than the above, Parrot Cay was great. You'll find absolutely no other more beautiful beach in the Caribbean than the private beach at the resort.

My wife and I went for a week and had an absolutely amazing time. It was very relaxing experience. We spent all of the time just hanging out at the pool or beach, reading books and recharging. We thought we would get bored, but did not. There's tennis, massages, some hiking and kayaking to do. We didn't feel the need to book an excursion. The resort was not too crowded, and the beach was clean and beautiful. The food was all very good and we thought the service was also great. The prices for food and drinks were expensive but the free breakfast helped. Our room was recently renovated and was comfortable. We will definitely consider coming back if we make it back to Turks and Caicos!