Musala Hotel

Although the hotel was excellently located ,well presented and clean ,most of the staff weren’t very accommodating and quite miserable. It came across that they preferred looking after the locals rather than overseas visitors. We were on half board. Both Breakfasts and evening meals were served buffet style but ALL the food was laid out at the start of service , the equipment didn’t keep the food hot during service, resulting in lukewarm food for the majority of the service , the head waiter shuffled around with his head down only looking up when he begrudgingly offered a drink. The most annoying thing about this “4 star hotel” was it charged for both use of the pool and ski boot storage. I truly believe that under a better management this could be a little gem.

Terrible, Very negative review for Hotel Musala Borovets. - cold water in the pool, stay warm but unrenovated, balconies peeling and dirty. No variety in the restaurant. The children's corner is outside the hotel and is paid for. Staff very frowning The only good thing is that it is on the track. We wouldn't do it again. Price quality under any criticism.

I am currently on the final day of my stay at Masula (formerly Yanakiev) Hotel and I would like to leave a huge amount of praise for the staff at this perfect hotel in Borovets. LOCATION - This is a perfect ski-on/ski-off location with convenient access to their ski school, learning slopes, button lifts and chair lifts. SERVICE - I had a couple of unforeseen circumstances which meant we had to be a fussier customer than I'd like and leave a day earlier than anticipated, but the staff were impeccable, courteous and nothing was trouble to them. The restaurant staff, bar, cleaning and reception staff made our stay comfortable and pleasant. Big thank you to Bilyana and her colleagues on reception for accommodating our requests with nothing but care & a willingness to help. FACILITIES - We used the spa/pool area which was clean, adequate and very useful after a morning's worth of skiing. We even paid for massages which were of an excellent standard. Overall, thank you Yanakiev/Masula for making our stay a positive experience ❤️👏🏽

*********** will not publish my review which suggests the scores are manipulated. We were allocated rooms 210 and 225 each room for 3 people. However the Z beds were old and kept collapsing. In fairness one was replaced after the 3rd night. When comparing the room sizes on the fire plan (pictured), we were given the smallest rooms with barely enough room to walk into the room. Breakfast was uninspiring and by the 3 day it was hard to get motivated to get up for it. We were told that since we booked through *********** the sauna and steam rooms were extra cost. After showing the reception our booking they conceded it was a mistake and removed the charges from the room. We will say the staff were generally friendly and helpful. It appears *********** guests are treated differently to others!!

Good hotel very close to the slopes. Breakfast is good, evening meal is good but variable. Can change in the ski school or outside. Can ski to the beginner slope from the car park if you want to. The skiing is good. We went from green/blue to red slopes after a week. Room is good, we had a treble. Can cast to the TV. Balcony is nice. Pool is good. Sauna and steam room is lovely. Staff are diligent. Beers could be served quicker but otherwise can't fault the place

Lovely clean hotel, really comfortable beds nice balcony looking over the slopes. Breakfast good cereal, toast, cheese, meats, hot eggs, bacon, sausage. Pancakes 2 mornings. Reception and all the staff could not be more helpful. They all have a very good level of English. Ski hire in the hotel well worth it very helpful and if you hire from them they store and warm boots over night.