Utente ospite
5 maggio 2023
I was lucky enough to be able to check in early at Swissbell hotel. However, despite requesting a room with a sea view, I was given a room with a view of an unsightly building. I have stayed at Swissbell numerous times before and have always enjoyed the sea views. On my latest trip, I decided to stay at Swissbell once again hoping for a sea view, but unfortunately, I did not get it. Consequently, my experience at Swissbell hotel was similar to staying at a 1-star hotel in the middle of the city.
Regarding the room condition, I believe it's time for the hotel management to replace the carpet as it emits a musty smell. Additionally, the air conditioner was leaking, causing water to seep down to the floor in front of the bathroom's door. I decided to extend my stay for one more night, but the cleaning service failed to show up to clean my room on the second day. I had to call the reception twice to get my room cleaned.
A 4-star hotel should demonstrate its quality through its service, ensuring customers have a pleasant stay.
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