Eden Rose Grand Hotel, BW Premier Collection

大牌酒店就是值得信賴

DO NOT BOOK THIS HOTEL - Beautiful Online, But a 2-Star Reality – NEVER AGAIN! My family and I stayed at Eden Rose Grand Hôtel, Bormes-les-Mimosas, from August 6–11, 2024, and the experience was extremely disappointing. The hotel looks gorgeous on its website, but in reality, it’s more like a 2-star establishment. As a single parent with two children, I booked a family room so we could all stay together, but due to a booking error by the hotel staff, we were split into two different rooms. This caused me so much stress as my children were in a separate room in a foreign country. We were moved three times during our 5-night stay, which made the whole experience even more stressful and unenjoyable. When I raised my concerns with the management, they said the hotel was fully booked and couldn’t accommodate us in one room. To make things worse, my daughter’s room smelled like stool. After bringing this to the staff's attention, we were moved again, and on the last night, we ended up in a top-floor room (I believe it was room 502), where the air conditioning didn’t work properly, and the mattresses were hard as rocks, making it impossible to get a good night’s sleep. The pool, which we had looked forward to, was too warm to enjoy because of the hot weather, adding to our disappointment. For the 5-night stay, we paid $3,520.80. Management promised a €1,400 refund due to the issues, but despite sending multiple emails, I still haven’t received it. The only positive aspect was the incredibly friendly and helpful staff, who were top-notch. However, this couldn’t make up for the fact that this hotel is truly subpar and belongs in a 2-star category. We will never book here again.

Great, great establishment with beautiful, quiet, clean, contemporary rooms and bathrooms, friendly and helpful staff, wonderful breakfast and dinner, located just a short walk from a lively neighborhood. Could not ask for a better place! Loved it!

We had a fantastic stay at this property. The ground is fabulous, rooms are large, clean, modern and very well appointed. Nice size bathrooms with douche a l'italienne (walk in shower). Victor at the reception was very nice and helpful. Annick at the breakfast was just amazing. Her love for hospitality just transpires. She loves what she does. The quality, assortment of the breakfast buffet was superb competing with luxury hotel brands. Monique cooks crepes and omelets on demand. The bar was nice and especially the outside location. Parking on site which is a plus. Will go back in a heartbeat. Thank you for this beautiful experience.

Had a wonderful stay at Eden Rose! The service, food (dinner) and customer engagement made our stay memorable. Thanks Arthur (front desk), Camille (front desk) Jules (dinner), Agate (bar) Annick (breakfast) Raphaël & Maxime (cooks) for making our 25th anniversary so special.