Henann Lagoon Resort

⭐️⭐️⭐️ (3 out of 5 stars) We stayed at Boracay Haven Laguna and overall had a good experience. The pools were fantastic, the breakfast was great, and the staff — especially the massage team — were always friendly and helpful. Unfortunately, there were a few issues that left me disappointed. On our first day, we didn’t have hot water, and when I used the kettle, it leaked and ended up burning my hand. I mentioned it to the front desk before heading out for dinner, but later that evening, we heard laughter coming from the same area. I asked if they were laughing about my situation — they said no, it was about another guest — but the timing made the experience uncomfortable. I was also surprised that no one seemed to take the safety issue seriously, especially since I had my 4-year-old with me. To make things worse, even the bucket of ice we were given was leaking. Despite that, most of the staff were wonderful, and the facilities were lovely. It’s a nice place overall, but that one incident left a bad impression — so I probably wouldn’t stay there again.

Overall, the stay was not bad. The service was acceptable, and the room and the bed linen was quite clean. However, there were constantly ants in our room (second floor). Housekeeping came and wiped them away, but they always returned, so we just had to put up with it since a refund for the prepaid days was not possible. Tip for future guests: make sure to check the accommodation conditions in advance. A deposit is required for each night of your stay, so plan your budget accordingly.

We booked the lowest type of room which is deluxe. They did not let us check-in early and keep on offering room upgrade. This hotel wont value you if you’re only booking the lowest type of room.

Heel slecht! Door gezondheidsproblemen niet kunnen komen! Denken totaal niet mee! Zelfs niet 59% geld terug gehad. Asociaal gewoon

They were nice, respectful, and helpful while we were still checked in but once we checked out, that hospitality completely disappeared. We got stranded in Boracay and had to check out right in the middle of a typhoon. Unfortunately, the staff refused to even lend my boyfriend an umbrella for a few minutes so we could safely get to our transport. To make things worse, I wasn’t feeling well and had started to develop a fever. Let’s be honest, Hennan is not a budget hotel. You expect a certain level of service and compassion, even after you checked out especially in extreme weather conditions. It was disappointing and frustrating to feel like the care and courtesy we received only applied while we were still paying guests. After checkout, it felt like we didn’t matter at all. For the price you pay, I expected better treatment at the very least, a bit of kindness and understanding during such a difficult situation. Sadly, this experience left me feeling robbed and deeply disappointed.

Very good service. Location is great since there is nearby clinic which we badly needed during our stay.