Henann Lagoon Resort

Our Stay was wonderful & Satisfied🤗🤗and the Buffet breakfast  is delicious .the staff of the hotel  are friendly & approachable😇we will returne  someday.

Stay dates: August 2–4, 2025 | Room 541 We stayed at Henann Lagoon from August 2 to 4, 2025, in room 541. One evening, I ordered room service consisting of a salmon steak, a Henann salad, and two bottles of San Miguel Light. I was shocked to discover, after eating just three bites of the salad, that there was a rusty old screw under the lettuce. I immediately called the staff to report the issue. The server came to clean up and saw the screw himself, but he did not apologize. He only said he would check with the kitchen. What’s more disappointing is that no one from the hotel followed up with us during the rest of our stay — no apology, no explanation, not even a mention of the incident. It is deeply concerning to encounter such a basic and dangerous mistake in a hotel that’s part of a well-known chain. That said, aside from this issue, the rest of our experience was good. The buffet breakfast was excellent, though I avoided eating any more salad afterwards. Special mention to the kimchi — it was delicious.

We booked the lowest type of room which is deluxe. They did not let us check-in early and keep on offering room upgrade. This hotel wont value you if you’re only booking the lowest type of room.

I sooo love this hotel. kung may chance someday na makabalik definitely i will choose this hotel once again.

The resort was so nice and has a good ambiance. I asked permission however, beforehand if we could check-in in advance since we went there at 12 due to fast paced flight however, we were there waiting until 3 at their lobby - that’s 3 hours of waiting and mind you, we have 87 year-old with us. Nonetheless, other than that, they still deserve the rating because they’re responsive to our requests.

_it was great!! The services and staff are all approacheble and fast, Thank you so much!!