Hotel in zona Appalachian State University, Boone

I can see a vision of the time when Comfort Suites in Boone was an excellent hotel. Alas, that time appears to be in the past. We stayed five nights, March 12-March 16, 2024. Although our stay was, for the most part, pleasant, some nagging frustrations and observations put a big damper on it. On our first evening, I stepped into the tub for a shower, only to discover the large shampoo bottle mounted on the end wall of the tub surround was completely empty. I subsequently took the empty bottle to the front desk and asked for another. ”I don't even know why this bottle was there,” exclaimed the gentleman staffing the front. He went into the back room and promptly returned with three minuscule bottles of cheap shampoo--hardly enough for thick-haired guests anticipating almost a week's stay. Also on our first evening, I discovered the sink faucet lacked an aerator, resulting, of course, in a wild, unrestricted splattering of water. I immediately put my pants back on and strolled down to the front desk to report the problem. The friendly front desk gentleman immediately reached for a work order and promised he would submit it to maintenance right away. After we returned to the hotel on March 13 from our day's activities, the first thing I did was check the faucet. I was met with a wild, unrestricted splattering of water, prompting me to return to the front desk to check the status of the work order. The friendly young lady shuffled through some paper, found the work order, and reported that the maintenance man wasn't there that day. ”Well, let's get this taken care of as soon as possible,” I urged. March 14 dawned, and we once again set off for a long day of activity. When we returned to the hotel late that evening, I washed my hands in wild, unrestricted, splattering water. This time, the front desk lady reported that the maintenance man was, in fact, on vacation all week. ”I can insert the aerator myself if you happen to have one,” I pleaded. She disappeared down the hall and returned some minutes later empty-handed. Apparently, she tried in vain to remove an aerator from a vacant room's faucet. To her credit, she offered to move us to a different room, but we were completely unpacked with our clothes in the closet and in drawers, our espresso machine and Waterpik hooked up, our drinks and restaurant leftovers in the fridge, etc. We were entrenched. Moving was not an option. I gave up. One of the last things I did on our stay on the morning of March 17 (day 6) was to rinse out our espresso equipment in a wild, unrestricted splattering of water. I suppose maintenance issues can be problematic in an aging facility. Moving in with the luggage cart was a big challenge with front glass doors that didn't automatically open. I had to back through and move with vigor to keep the doors from closing on the packed cart. When I reported the problem, front desk personnel indicated they hoped to have the doors fixed soon. Surely eno

A seguito di un'osservazione, non mi è stato comunicato un aumento significativo (doppio) dei tassi da quando ho prenotato il soggiorno. Immediatamente sono andato a parlare con il supervisore del desk front, che non era simpatico o utile e continuava a dire che il mio cambiamento di tasso di gruppo doveva avermi comunicato e che era approvato da un manager della mia azienda. Non era stata approvata e il mio manager mi aveva detto che, dopo una comunicazione ripetuta, era stata risolta e che si sarebbe dovuto rispettare i tassi di riferimento originariamente citati. Sono stati compiuti 10+ tentativi di risolvere, tra cui lasciare messaggi con GM, gestore di fatturazione, supervisore sul sito, chiamando il numero principale Marriott, aprendo due casi (perché uno è stato chiuso senza contatto). Continuano a dire che questo tasso è stato approvato dal mio manager. Non posso credere che sarebbe bene citare qualcuno un prezzo e pagare il doppio senza informarli in anticipo. Questo è successo a diverse altre persone nel mio gruppo, alcuni hanno avuto i loro tassi ridotti (ma non tornano ai tassi originali) e alcuni ancora aspettano .... Ho anche richiesto servizio in camera tramite l'app (meno frequente di quello che mi è stato detto al check-in) E non si è fatto quel giorno, doveva chiedere di nuovo il giorno dopo. Solo una volta per settimana, il lobby offre buone opzioni di seggiolino e la zona di seggiolino esterno è spaziosa. Il cibo è molto costoso per la zona - poiché ci sono molte, molte opzioni alternative vicine con tariffe più ragionevoli. Le camere erano di buona dimensione, come il bagno. Sarebbe bello avere più ganci per appendere le tole. Purtroppo non rimarrò mai in un'altra proprietà Marriott nella zona di Boone a causa del povero servizio clienti e la GM gestisce molti hotel.

The lady at the counter was wonderful and greeted us kindly! She was sure to tell us that she and her coworkers were readily available if needed, and the different amenities that were not in the room. I wouldn’t mind going there again, it was a lovely experience. The room was comfortable as well, the bed was well made and soft and did not has a funky smell which I sometimes worry and have experienced with other hotels/motels. I do recommend!