Hotel in zona Bondi Beach, Bondi Beach

Two couples flew in from the United States and arrived in the morning, exhausted, and bedraggled. The front desk clerk found one room available immediately even though we were hours before check-in. She worked very hard to get the second room available by noon. Needless to say, we were ecstatic about being able to rest and freshen up. The rooms were clean, we loved the little courtyard outside our room and the location was amazing. We loved it!

Ottimo soggiorno, la posizione è secondaria a nessuno. Ci piaceva svegliarci e andare a fare una corsa mattinata e nuotare, andare in giro per la strada per immergersi nell'oceano e poi andare al bar per un cocktail. Il personale del ristorante ci ha guardati e ci ha dato una mesa fantastica sul balcone con vista come ospiti. Molte recensioni hanno menzionato il rumore, ma non abbiamo avuto alcun problema con il rumore (siamo stati nella King Suite). Non appena le porte del balcone erano chiuse, eravamo a posto.

I stayed at QT Bondi this week and while the check-in process was smooth, the second half of the stay was not great, and felt it was worth sharing as I felt dismissed and shutdown when I expressed concern to the front desk manager at the time… Sometime between 7:30-8:30 AM, renovations started outside my room. I opened the door and noticed the entire carpet on the floor was gone - with knives and power tools and workmen outside my door, and a strong chemical smell (pictures attached). I went down to the front desk to check if they were aware and asked if anything could be done (partially credited or otherwise) due to the construction, as I hadn’t been expecting this when i booked the room at full price or notified of the renovations when checking-in. She kind of smirked and looked at me like i was crazy and said “no?! because it wasn’t at night and you can still get out of your room…” I said oh thats not great is there a manager i could speak to maybe? She smirked again and said, “I am the manager.” It kind of ****** and to be honest i felt uncomfortable, embarrassed, and almost made to feel small about bringing up the concern (I am not one to make a fuss or complain about something unless its a valid concern - i had to create a Trip Advisor account just to write this review.) She told me that I was given the top floor and a late check out and implied this should make up for it. I tried to explain that I hadn’t been given the option to have a different room or move my stay to a different day or made aware in advance - and this was the main issue I was trying to solve. A late check out was not helpful in this case because there were chemical smells coming into the room and also I could hear construction and the ripping up of the carpet. Extra time in the room was not helpful in this case, and I wish the front desk acknowledged this nuance with more care…. I was a solo traveler, but if it had been kids and there were knives, etc just out the door, it’s probably not the best situation. She tried to be polite to me when I came back from coffee, but i already felt uncomfortable. I think it would have been fine if not for how I was treated by the front desk. I got the sense she wanted to make me feel small for bringing my concern up, and make sure i felt uncomfortable enough not to escalate further. If booking in the near future, I would recommend double checking with front desk if there’s going to be any construction to be aware of. And to be honest, I would still point people to QT Bondi bc it’s the nicest option in the area (and I can tell it usually gets good reviews from staff, which I was looking forward to!), but personally it was an uncomfortable customer experience in the end.

So happy with our stay - the apartments were in a perfect location right across the beach with amazing views from the balcony, the staff were super friendly, everything was clean and new and fresh and the access code made it really easy to check in/check out with no hassle. Will definitely stay here if we visit Bondi again!

Situazione fantastica vicino alla spiaggia di Bondi (circa 5 minuti a piedi).Molti posti carini da mangiare e bere lungo la strada - tra cui Bills vicino alla porta dove si può caricare la somma nella vostra stanza se si sta in fretta. L'appartamento era spazioso e disponeva di tutte le attrezzature che potevi pensare, e il personale era anche molto amichevole e utile.

Good hotel but last day they have forgotten to provide clean towels after room cleaning and in the morning nobody was available at the reception!!!

Sebbene questo hotel sia molto convenientemente situato, a soli 5 minuti dalla spiaggia di Bondi, non consiglierei di rimanere lì. Abbiamo pagato solo più di 1.000 dollari per due notti, perché è un hotel di quattro stelle, ma ciò che abbiamo ottenuto è stato lontano dalle aspettative. Durante il mio soggiorno non ho visto nessuno e la comunicazione è stata fatta attraverso WhatsApp. Il processo di check-in è stato confuso, vi inviano le informazioni via email, il wifi non è stato accessibile, quindi ho dovuto collegare su Internet la cuoca vicino per poter ricevere le informazioni di check-in. La stanza è spaziosa (Abbiamo prenotato la camera della King Suite) ma la stanza non era troppo pulita, il letto non era ben fatto, e il letto era molto sporco, i mobili erano vecchi e ruggiti. Non ci sono servizi di pulizia a meno che non paghi un'ulteriore somma (e queste informazioni ho scoperto solo dopo aver letto le recensioni online). Il checkout è alle 10, che è troppo presto, abbiamo dovuto pagare 50 dollari in più per rimanere due ore. Ancora una volta, quando paghi 500 AUD a notte, le aspettative sono quelle di un hotel a quattro stelle, non quello che si sente più come un ostello.