Holiday Inn Express Richmond E - Midlothian Trnpke

We recently stayed at this hotel and, unfortunately, our experience was not the best. While the room itself was clean and tidy, the rest of the hotel left much to be desired. The elevator and hallways were noticeably dirty, which gave a poor first impression. The biggest issue, however, was the noise. Every time someone closed their door nearby, it caused our entire room to vibrate. It was so loud and jarring that it woke us up multiple times during the night. At one point, we even thought someone was trying to force our door open—it was that intense. Clean rooms are appreciated, but noise and cleanliness throughout the hotel matter just as much. Sadly, we wouldn’t choose to stay here again unless improvements are made.

The hotel was okay until morning breakfast. It was the worst service I have ever experienced at a hotel. They didn’t have enough food. They seem to be out of everything. On day two I found out that they only had one working oven so they could only cook one thing at a time. They ran out of eggs and basic morning staples. The staff on the first day just seemed pissed that we kept asking her for food. The second morning we had a lovely young lady who helped the best she could. She smiled at just kept pushing through to be of service. The only bright spot. It would have been less irritating if they would have told us about the issues when we checked in. That way we could have expected it and made other plans.

Found staines and not sure what splattered on the wall near the computer desk bed wasn't to bad but when arriving into the room it was 78 degrees with thermostat set too the off position