Sailim Lake View Mountain No. 1 Courtyard

Helpful staff from checking in & out. Courteous front office & dining staff.

The location of this hotel is right next to the ever famous Lake Rayhem. This is more like a boutique hotel with an excellent butler service satisfying your almost every needs. The reception was friendly and as they prepare your registration and room, they serve you with high tea. Excellent coffee with cakes and cookies and fresh fruits too. The manager, Mr. Su took special attention to all his customers looking into our additional needs which was immediately fulfilled within the hours. This is what is so lacking in this area here in China whereby the management take pride in their satisfaction of their customers. They will call to find out if you need them to doggy bag the breakfast for you when they don't find you there and they serve you with a good night milk before you hit the sack. All these fine details required lots of diligent works. This is one place I can see hardworking employees when compared to our places in Xinjiang. Pretty sure they will get lots of satisfying and returning customers.

Good customer service and very clean

酒店位置離遊客中心僅10分鐘步行，能看到一點雪山。房間很有特色，精巧且五臟俱全，地暖+空調雙管齊下，即便室外寒風凜冽，室內也温暖如春，被褥柔軟蓬鬆，衞生打理得也很乾凈，乾濕分離的衞生間熱水秒出。餐飲也很美味。 酒店的工作人員們的服務堪稱寶藏👏👏👏，從入住時主動幫忙提行李，到耐心解答景區遊玩路線，還會貼心贈送新疆乾果和伴手禮，淳樸熱情的態度讓人倍感親切。👍

【私人管家】貼心金牌一對一管家服務:管家服務態度特別好，尤其是前台的古麗小姐姐，因為天氣冷的原因，我女朋友感冒了，古麗小姐姐不僅給我們留了早飯還把自己葯箱的葯拿出來，非常體貼，也感謝所有的管家，消息回覆即時，入住很滿意 衞生：衞生非常乾淨，打掃的很乾凈 環境：配套設施很完善，地暖很舒服😊

【賽里木湖望山一號院子·滿分體驗】 婚後旅行因望山一號院子的貼心服務而格外圓滿～入住前一天，前台小姐姐主動為我們免費升級了觀景房，到店後小哥會主動幫忙拿行李。 更值得稱讚的是專屬管家服務——微信羣裏有求必應，從行程建議到餐飲安排響應極快，深夜還有熱牛奶和薑茶。每個人見到我們都含笑問候，這種被真心對待的温暖，遠比湖光山色更動人。 若再來賽里木湖，這裏仍是無可替代的選擇！強烈推薦給所有追求品質與温度體驗的旅行者。