Mandarin Resort & Spa

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酒店餐飲差，位置差，還歧視中國人

Meals was very delicious 😋

We had a good time there.The staff was very helpful and friendly.As it’s quite hot these days the Air conditioner of our room didn’t work properly and also the cleanliness could have been improved. The room condition specially bathrooms could be improved significantly.

While our stay on second day our room didn’t get cleaned , on our request they cleaned our room but didn’t provide us towels , when inquired we got to know hotel was short of towels and there was no room service manager available to talk to . Reception guy was rude and was saying it’s not his fault his job is just to take care of reception. At 730 pm they finally gave towels

Aucune propreté, chambre pas nettoyée correctement. Autour de là piscine c’est la même chose sale, j’ai déjà beaucoup voyagé mais j’en ai jamais eu le cas d’avoir autant été déçu de mes vacances! Il manque également un garde dans l’hôtel pour remettre un peu l’ordre et tenir l’ordre le soir! Des jeunes boivent non stop le soir à la piscine et fume des joints ! Un matin nous nous sommes levés et une table en verre était éclaté le long de là piscine! Aucun sauveteur autour des piscines ça aussi ça manque … des jeunes qui prennent leur cigarettes dans l’eau ! Concernant la nourriture, même un hôtel formule 1 à plus de choix ! Clairement ça ne vaux pas du tout un 5 étoiles!!!!!

Staff is very efficient and very friendly, resort is apotless neat and clean , it is close to beach and other places. We had wonderful stay

The stay was ok, the hotel not as expected from 5 stars and value of money.

STAY AWAY FROM THIS DISGUSTING AWFUL PLACE!! We arrived on 6th June and as soon as we walked in knew it was bad!! And from that moment it just got worse! They messed up the booking and told us they had only booked us 1 room for myself my husband and a family friend, (we booked 2 rooms) When we arrived to our room after walking past the building works being undertaken on the hotel grounds we was faced with a printed A4 piece of paper explaining that it wasn’t all inclusive (which was what love holidays we’re selling) but there was a number of items listed that were at extra cost! The mini bar in the room was completely EMPTY but 2 small bottles of water were sat on the side! I contacted love holidays telling them I was appalled by the lack of services and selection in a so called ALL INCLUSIVE PACKAGE and along with the building work going on wanted to be moved to alternative accommodation, We left it with them and went to find something to eat and drink as we had been up since 3am! The snack bar provided chips, cooked bread and chicken nuggets and a burger if you were quick enough to get one! The evening restaurant food was ok but nothing spectacular! We returned to our room at 8.30 that evening to find the room flooded, the bed was soaked as the aircon machine had leaked, my husband went to the front desk and 10 minutes later they send a young lad to our room with a squeegee and a towel to mop the water up!!!! After complaining again they sent an engineer to the room to look at the aircon machine!!! He opened it up removed the electrical tape holding the pipes together, cut the pipe and slotted a random piece of pipe in the opening! Then left the room!! Bed still soaking wet! I ended up staying in this hell hole for 3 days before finally being moved to a much better hotel that was ALL INCLUSIVE!