Hotel Residenz

The hotel is situated in the center, the mall is nearby and that' s the best thing I can say. The junior suite is quite expensive, rather small and has a odd and impractical shape. There is only one decent chair in a double room and worst of all: there's no airco. The room temperature rose to a tropical level and opening the patio doors means letting in the mosquitos and the noise from a rather busy road. The kingsize bed is actually consisting of two single mattresses which are way too soft. You have to pay extra for parking on the private parking lot. The owner does the checking out and he doesn't even ask how your stay was. Pay up and leave please ...

(+) I guess it is a good hotel, if you come for business or for personal purpose in Bocholt. Breakfast is good, rooms are spacious and well decorated, safe box, laundry service, big parking, 5 min walk from a supermarket and 5-7 min walk from the railway and bus station. (-) One of my days was not pleasant in the morning, when a lady from morning service asked me not so friendly about my room number and then came to me with a coffee. I said that I have no place so far but she insisted that I have to give her a table, so that she can leave the coffee. It is so inpatient and unprofessional! I never experienced such issues in other hotels. She was just rude. Why could not she wait for me to have a table chosen? When I checked out, I was asked how many nights I stayed and despite of my answer (twice), I was charged for 4 nights instead of 3. I initially wanted to stay 4 nights but well in advance (more than a month), changed my reservation. Why was not it updated in their system? I think that a 4* hotel should not allow such flaws and unprofessional staff behavior.

Arrogant, unfreundlich und unkulant. Trotz offensichtlichem technischen Fehler bei der Buchung im veralteten System des Hotels wurde Bezahlung verlangt. Weitere Buchung habe ich direkt storniert. Hier geht es offenbar nur ums Kasse machen, nicht um Kundenfreundlichkeit oder Kulanz. Werde hier garantiert nicht mehr übernachten.

Acomodação ampla, muito limpa e confortável. Equipe cordial e atenciosa. Decoração muito bonita. Localizado próximo de mercados, farmácia e outros comércios. Café da manhã farto e de muita qualidade. O hotel não tem disponibilidade de quarto com três camas individuais.

Voor een motorweekend met groep motorrijders was dit een prima hotel als uitvalsbasis voor mooie rondritten. Ook prima gelegen t.o.v. de binnenstad en centrum. Kamers waren netjes. Badkamer modern. Helaas heen koffiezetapparaat/waterkoker op de kamer. Koelkastje was er wel maar koelde nauwelijks. Maar 1 Ned 2 zender. Dus beetje karig. Had liever meer NL zenders gezien. Ontbijtbuffet toereikend. Het avonddiner met de groep was goed verzorgd.

We hebben in dit hotel 2 nachten doorgebracht. De kamer was lekker ruim en netjes. De badkamer is modern en van alle gemakken voorzien zoals zeep en douchecreme. De kamer is goed geïsoleerd zodat er geen geluiden van buitenaf doordringen. Bij het ontbijt merkten wij een groot verschil tussen beide dagen. De t****e dag was de aanvulling iets minder, waarschijnlijk omdat er minder personeel was. De ligging is op slechts enkele minuten lopen van het centrum. Parkeren kan recht voor het hotel (betaald). Wij hebben ons hier prima vermaakt en zouden zo weer boeken.