Makani Luxury Wanderlust

Beautiful view, relaxing vibes, great staff. Had a great trip staying me and my wife. Good was good ambience was better. We will definitely be returning. Rooms were clean spacious and comfortable. Service was friendly jf not a little slow at times. Loved every bit of our makani vacation

The resort is stunning! Rooms are fantastic, we had a villa. And couldn’t fault it, location was amazing right on the beach. The boat transfer was good. Big problem at this hotel! Which like everyone says, is the service! Never been to a hotel like it. The staff seem to try and avoid you to serve you or help you. It really needs quite a shake up! And actually this ruined our stay. The music is off the scale loud, which made our lovely relaxing time on a beach resort, not relaxing! In fact really did the opposite. I would NOT recommend this resort, due to the lack of serving. And also the music. The resort also cares far too much for guest day passes, rather that paying staying guests! Really do have this so very wrong. Go somewhere else and not here !

Worst service I’ve received in my life. Anywhere. Day 1 asked for info on the menu because I’m lactose intolerant, even when the menu specified that the granola was prepared with almond milk they told me they didn’t have almond milk at the hotel. When I received my order of huevos rancheros (plural) I received the whole menu including *A* huevo Ranchero with cheese. Thereafter every time I ordered coffee it took between 1 and 1.5 hours to come. Day 3 ordered coffee, OJ and bowl of granola which by then we’d agreed on lactose free milk. The order took almost two hours to come because there was ‘confusion’ on Coffee. Coffee. The granola did not come with lactose free milk because an hour after I ate it, I was violently ill with vomit and diarrhea. Day 4 - for some reason they took my towels and didn’t bring them back. I called endlessly the front desk and no answer. So I showered and used the hand towels to dry. Day 5 . Hoping to spend a day in paradise because the hotel is beautiful when ordered drinks and food by the pool half of the order came. The server forgot about us never came back. Went to check twice on the order and turns out they only ordered half my order the rest didn’t come. Asked for it twice, 2. Hours. Later. The order came. No apologies except oh we have too many people today. So what was the excuse for the res of the week? The hotel is WAY too expensive for such poor service. Note: I also had a massage which should’ve been a calming and enjoyable experience. However the spa is open air and right next to the DJ so while you’re being massaged there’s a confusion of reggaeton and calming music, while the mosquitoes attack you mercilessly. The masseuse was better suited to knead pizza.