Quality Inn

This hotel does not live up to Choice Privilege standards. Needs better management & Front desk staff. The pool under construction the rate should have been reduced do to this. Front desk staff Marie, Jamie, New GM Kim where all rude. Checked into room 109 first. We spent first few days in this room. Asked for Housekeeping We left to visit my family in Missouri on July 4th. After returning to the room thinking it was going to be relaxing, we walked into a total mess of the ceiling leaking water or whatever above all the bed and floor Ands was soaked. So, I went to the front desk to report it and the lady at front desk was abrupt and rude didn't want to come and see what was going on. She just said that she didn't have time to deal with me, I'm just going to have to move you to another room 129. The next morning, I went to speak with GM Kim & Jamie. It was not a good experience Kim would not come out from the back office and speak to me I had to go through Front desk agent Jamie. I said is Kim not going to come out and speak to me on this matter. Jamie said blatantly that she is not coming out and will not be doing anything else for me. I asked what she (GM Kim) is going to do about the room flooding again Jamie went to the back to relay message to GM again no resolution to this issue. Except leave a note at front to not rent to me anymore because of this hotel's poor management and employees. I did leave my info with Mr. Houseworth's office. NO RESPONSE. The only Front Desk agent (Kierra) that was Nice not rude and abrupt and apologetic on behalf of the others. This Hotel Does Not Care About Complaints and Will Ignore you. Say one thing and don't follow through.

Great location. Good value. Staff is friendly. The rooms were not clean. See photos. Broken glass and trash on the grounds in the morning. Hubby forgot his key in the room. He went to the front desk, who gladly gave him another one without question. No identification, no nothing. Scary. we probably would not stay here again. We did have pets and this was adequate. It was later at night when we stopped and everything else was full or very expensive.

This place needs renovation. The bathrooms look like they have only been painted to refresh them. The vent cover is rusty and there is no working exhaust fan, the tiles and grout are moldy and cracked, the bathtub has patches and chips. The bottom of the tub has a rubber mat permanently attached over old stained area. Electrical outlet did not work in one side of the bed.

The hotel itself is just OK. It’s in need of updates, but was satisfactory for our needs. During our stay, there were huge thunderstorms which caused a power outage about 2 am. The AC was not working, so we couldn’t sleep. Nor could we watch TV or use Wi-Fi. The power was still out by morning, so no breakfast — not even some fruit or a donut. I understand that this was an Act of God. My problem is with how I was treated afterward. I called about a week later and asked for the manager. I was told she was on the phone and would call me back. I explained to the woman who took the message that we would be interested in staying at the hotel on our return trip to Iowa, but would like a discount for the amenities that we did not receive. After 4 days and no return call, I called again and got the same routine — the manager is on the phone and she’ll call you back. Apparently this is how they deal with guest’s concerns. By lying to them. Great customer service!