Utente ospite
31 gennaio 2023
I had a room booked arriving at 19:30 after a long drive from Prague, to find out at arrival to the pension that the book-in time is only until 19 PM. So I tried contacting the owner by phone, but no response. So I thought I would at least enjoy a dinner in their restaurant that should be open until 21 PM according to their website. Also there I found out there was nobody present anymore. After trying several times calling the owner and leaving sms messages from 2 different phones without any reaction, I was forced to leave the place and find an alternative hotel. Acknowledging I arrived late, I find it an amazingly bad service to play dead and not respond to me at all. Or at least contact me prior to my arrival I would expect. Worst of all was that taking my money from my bank account was not a difficult thing for them to do afterwards. What a joke this place!
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