Europa Family Apartments

Europa family Tourist Apar**ents 17300 Blanes, Costa Brava, Catallonia,Spain Well as the old adage goes you get what you pay for except in this case, we didn't. We booked and paid for an apar**ent overlooking the poolside and when we arrived, we were told there was some sort of mix up and that none were available. This was a deal breaker for us, because we have stayed in places before overlooking main roads and it never lends itself to a good experience. Had we known at the time of booking there was no poolside apar**ent available we simply wouldn't have booked. We were fobbed offed with unconvincing promises of a move early into the stay but it never occurred. Sadly, that was a good as it got, it went downhill from there. The apar**ent itself was musty, dirty and smelly. It had an eyewatering vista of a municipal car park along with various rubbish bins which stank to high heaven in 35 degrees of heat (see photo's). Moreover, every moped, motor bike and car in Blanes must have at one point passed beneath our balcony. When that wasn't happening, you were jolted awake by the clatter of bins being emptied at 3 am and so on. The staff were possibly the most unhelpful I have had the misfortune to encounter. Reading some of the glowing reviews of other visitors I can only conclude that we must have caught them in an off week, either that or the reviews submitted were family members or indeed the staff themselves. You get no change of sheets for the week nor towels. Nor do you get any toilet rolls. We had asked 4 times for another towel as they had only left 2 for the 3 of us, it took a full day and half to get it. Trying to get sheets for the couch bed was met with similar disinterest. When we got a refund on the difference paid for the poolside apar**ent, we got the impression that they did us a favor. The pool was unsupervised and dirty and I was astounded that no child was seriously injured. Blanes itself is beautiful and the beach is fantastic not to mention the food in the surrounding eateries is very good. I'd visit Blanes again but you couldn't pay me enough to stay at Europa. I wish I could give it a lower overall rating but I can't. Caveat emptor.

The pool and surrounding area is good, only one day couldn't get a sun bed. That's were the good ends...... Ground floor room, our terrace was on the side of a busy dirty and very smelly road, definitely not pictured or mentioned on any of their sites, shaded by trees during the day and den for some awful bugs that ate us to bits at night. The street at night was horrendous. There is a nightclub at the end, this attracts alot of young adults, 1st night we were woken at 3am when it emptied, hoards of drunk teens shouting and yelling at each other up and down the street right outside our window. Same thing next night....The Saturday night was quite simply HELL..... From around 10pm the nightclub gang started to arrive again, this time hundreds. Police patrolled the street every 5 minutes which says alot about what was to be expected. We felt very nervous and rightly so, the balcony furniture was stolen from outside which also meant these kids were also prollering outside our door while we tried to sleep . Thank goodness we had the prison gates to lock us in!!!! Several times we requested a change of room but were simply told no chance, we asked for ground floor room so that's what you've got.... The room was well equipped but not great, fridge that stood out in middle of kitchen area, no oven only 2 ring hob. Bathroom had bath and a shower hose so to shower you had to hold it in hand. A. Simple fix would have sorted that out if they bothered to re apply the shower holder!!!! Supplied with 1 toilet roll, when that finished you were told to buy your own!! Same with bin bags ! Water boiler leaked behind the fridge in kitchen and over the socket!! We reported it, it was fixed by attaching a small plastic container to catch the drips, this filled up pretty quickly to overflow!!! Bedroom window didn't open, lounge had sliding door and an unsightly jail gate as we called it to lock at night or when out. We couldnt leave anything outside even to come in for a cup of coffee.... A towel was stolen while we were out shopping. The 3 staff on during the day were far from helpful or welcoming, if you mentioned anything they became either defensive or refused to believe you. Twice we reported things and were then told we hadn't mentioned it!!!! We requested a change of towels and sheets on day 3 and were told that doesn't happen ever!!! So you are expected to sleep on the same sheets and use same towels for a week!! ( we did magage to get a change but normally you won't!!!) There is no pool guard or any staff monitoring what goes on, all rules are ignored. We saw 2 nasty falls by kids messing that could have been stopped if staff intervined and reinforced the rules. There is no bar or restaurant open so you actually can't chill and relax other than on a sun lounger or in your room. The town was OK, not the most exciting. The night time staff Santos was fantastic, it was actually commical to watch everyone jump up when he reported on duty in the evening with thei

My view is based on the room we unfortunately got. It is awful!!!!! Road side level balcony, making you feel very unsafe, you darent leave anything on the table if you want to go inside for something in fear someone on the street will take it. Jail shutters say it all !!!!. Pool bar and restaurant are not open as advertised and this was in peak summer season, management said they haven't been open for months so how come they didn't mention this at booking stage!!!! No night time fun peak season.... Noise outside our room from the street at 3am was loud and frightening, drunken arguments right outside the window. Management refused to acknowledge this. Bedroom so small we can't even shut the door for privacy from our children and the shower....its a shower head connected to bath tap so have to hold it up while showering. I would definitely not recommend this place and really disappointed we believed the pictures and write up when booking our summer holiday.

Lovely clean apar**ents . Large pool . Great staff. Only complaint got woken a few times at night from noise outside

The apar**ent and the building was very clean and well maintained. Staff was friendly and helpful. The swimming pool area is nice. Unfortunately the fun fair in front of the property is a nigh**are, the noise is unbearably loud… it starts at 7pm until at least midnight. And it functions 7 days a week. I had my 6 and 4 year old children and couldn’t make them sleep. We adults had no restful sleep at all. We love some party time, but that level of noise with no days off was merciless. Such a shame that spoiled our stay in a nice property at a nice location 😔

Was worried that the elevator would make too much noice, as our room was next to it, but the intense noice from the streets absolutely all night was horrible. Room so hot that we had to have the windows open. Looking for another Hotel for the rest of the week, impossible to go a whole week with no sleep.

Absolutely loved it here can’t recommend it enough

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