Utente ospite
30 luglio 2024
TLDR: booked on May 19th through their website for July 26th stay. Was told on July 23rd that our room had been canceled due to overbooking. I had booked a suite for myself and 2 teammates on May 19th because we had a roller derby tournament at end end of July. I was the first person on my team of 20 to book the Clipper Shipp. On July 22nd, one of our teammates was called and told her suite was canceled due to overbooking. She had booked through *******. Due to the remote location and tournament, everything in the area was booked at this point. I had booked directly through their website and received a confirmation from the Clipper Shipp gmail account directly, so I thought I would be safe. I called to make sure my booking was ok.The woman on the phone said she would call back in 5 minutes. Nearly an hour later, she called back. She said our suite was canceled because ownership changed over in April. Apparently the old owners did everything by hand and the new owners did not realize rooms had been booked since last year. In that case, most all of my team should have had their rooms canceled. The manager lied to me. I asked for a confirmation email that I would not be billed for the room. I was assured by the manager present on Tuesday that I would receive one. I never did. Mind you, I had a slew of teammates staying there and they all booked after me. Other than myself and one other teammate’s room, everyone else still had their rooms. This woman’s rationale did not make any sense. First of all, I had to call myself. They did not call me to let me know. We were driving 11 hours from New Jersey on Friday the 26th, and I had to find out for myself on Tuesday the 23rd. Then to find out that rooms booked after ours were not canceled did not add up whatsoever. What if I hadn’t called? Would we drive 11 hours and show up and there would just be…nowhere for us to stay? I called back on Wednesday and spoke to Tammy. She had worked there when the old owners were there and only works Wednesdays. Tammy was lovely and tried asking about what had happened. I told her other teammates booked after me, and they still had their rooms, so the other manager’s “we’re overbooked and going in order of bookings” rationale did not check out. When Tammy got back to me, she let me know “I’m sorry, it doesn’t make any sense to me either. I can see that you had a reservation, but that it was canceled and I don’t know why”. Luckily, one of our teammates who had booked 2 suites after we booked (and somehow didn’t get canceled) were willing to consolidate their rooms and we stayed there anyway. New ownership is a mess. The old owners still own granite town hotel and sea view motel & cottages.
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