Stay with Empire - Charles Street

Bad communication dirty not what’s advised not happy at all

Read reviews & although guests arrived at location they moved to another hotel

Read reviews on trip adviser please please before anyone else books this place. I was due to go on the 23rd of sept for 3 nights. I couldnt bring myself to even go just to prove this place is not in any condition to be open. Please please please read trip adviser first!!!! Wish i had, in result 170.00 outta pocket

Please avoid this property I turned up with my young child and the place was stinking of ***** there was joint ends literally on carpet and when I walked in I was nearly in tears the place was disgusting mould in bathroom awful stains and marks everywhere wallpaper falling off and stains on bed. I left straight away and had to pay fortune for another hotel. The owner Is rude I was even charged an extra £30 to check in slightly earlier. The place is rank rotten. I am sure this is a scam the pics provided are not of this property. Please if your reading AVOID

This apartment was disgusting, the worst accommodation we have ever been in and we were not even supposed to be in it. We were originally in some other accommodation with these people who mesaaged us when we were already in Blackpool to say something was wrong with it and we had to use this apartment. It was vile, but we were already settled into Blackpool, so no alternative but to stay, so bad my husband has reported it to Blackpool Health and Safety department. They are rogues: no wallpaper, no hot water was just the start. All the furnishings were from brick and brack shops, all second hand you could tell and to top it all off, the bed we were sleeping in collapsed in the middle of the night, when we looked underneath it was a badly stained mattress and the bed had been propped with blocks of wood with nails sticking out, don't do it, don't book it, shocking.... This needs condemning and shutting down immediately.

I booked this dirty apartment for one night i just opened apartment door very very bad smelling and no toilet roll in bathroom every thing was dirty we just left apartment after just 5 minutes government should closed this property very bad apartment i ever seen in my life I'm so disappointed wested my time

I've asked the council to take a detailed inspection on this place and the owners ,, clear scam these empire stays amd I'm shocked how they are allowed to run a business of this kind. They have no clue about hospitality...please do the right thing and stop what you are trying you are upsetting people and causing big stress for yourself

absolutely appalling, the front entrance to the building didn’t have a lock and was a free for all, where u walk in where the stairs are it smells like urine and spice. When I went to have a look at the apartment I was dissapointed as there was mould in the bathroom, a damp spot next to the bed, and the door appeared that someone had in the past kicked it down and the lock seemed faulty. I had to go elsewhere as it was unsuitable, DO NOT GO THERE it is a safety risk and a waste of money!!!

These are nit the photos of the apartment. NO smoking not true. Mattress Well not just springs. And on board of wood underneath . Mould up the walls ,cold damp and the smell was disgusting. The bathroom was still dirty the floors were sticky. When entering the hallway the smell u could hardly breath.Mops and dirty bags if stuff the carpets was so dirty I had to clean my shoes on the way out. I didn't stay there had to find somewhere else so out of pocket. Now I've been told NO REFUND IS DUE. So now have to take legal action. PLEASE dont wast your money and time like I did . I had a very upset daughter who has Asthma this shouldn't be a loud to advertise.