Kyah Hotel

Fantastic place to stay. The room was spacious and comfortable and the grounds were well kept and had plenty of extras

Here's an improved version: "Our experience was quite disappointing. We stayed for only one night, but were charged for two a month later. Initially, when I inquired about extending our stay, there was no issue. However, when I tried to contact them about the overcharge, they did not respond and later refused to issue a refund. It's a shame that such practices exist. Think twice before booking with them."

衞生：一般 環境：還可以 服務：好

To be clear, the group I represent never got the chance to stay at the hotel as the management cancelled our booking…… Our group of 10–11 golfers booked accommodation well in advance for a two-night stay from 30 April to 2 May 2025, only to have all our reservations abruptly cancelled by the hotel in favour of a larger group. Despite securing our bookings individually following direct confirmation of availability in January, we were informed on 18 February that the hotel had unilaterally chosen to accommodate another group that wanted to extend their stay. This has left us scrambling to make alternative arrangements, causing significant inconvenience to our group. What makes this even worse is the complete lack of professionalism in how the situation was handled. The hotel initially failed to communicate in writing despite assurances that alternative options would be provided. It was only when I followed up a second time that I finally got a reply which confirmed the decision to cancel our reservation, was a commercial one. The alternative options did little to renew our confidence in the hotel given their stance on prioritising corporate bookings. This level of disregard for confirmed guests is unacceptable and reflects poorly not only on Kyah but also on its reputation within the local tourism and golf community. I have spoken with Blackheath Golf Club and cancelled our planned rounds. We are now looking to book elsewhere. If reliability, ethical service, and professional conduct matter to you, I would recommend looking elsewhere for accommodation in the area.

While the decor is fresh the condensation on the floor in the bathroom because there are no exhaust fans made the floor sticky even with window open. Main floor also not comfortable and had residue on it from cleaning so with aircon on felt sticky. The shower is small and awkward, drips and there was mold in the shower and tray filling up. Bed nice but sheets very starchy. Hot chocolate a nice touch but tea cups without saucers, no iron in room. Pool table in games room needs new sticks. Restaurant looks beautiful but mains too expensive- the coffee and complimentary breakfast is good. No hot breakfast available.

We loved Kyah Hotel - the staff were so friendly and welcoming as soon as we arrived. We arrived early so they took our bags to our room whilst we went out for the rest of the day. When coming back, we asked for dinner and although they weren’t offering dinner that night (Monday), they did have an extensive list of options available locally. When entering our room, we found this to be clean and well styled - it even had a real plant(!!) showing their care and attention to the stay. The bed was so incredibly comfy, I can’t even start to explain - exactly what we needed after a day out walking. And chickens!! The hotel has a hot tub, small garden and some lovely chickens, giving it a very boutique feel that’s well cared for. Overall, I would recommend Kyak Hotel to anyone - we had a fantastic one night stay here and have no doubt you will too! (And that’s coming from a Brit)