Utente ospite
12 giugno 2023
The receptionists is rude and not friendly. There is very bad and damp smell mixed together in the room so I requested to change to another room due to I have asthma, but the receptionist is not happy and she is quite rude to me, she didn’t apologise for any inconvenience caused when I told her that the room with very bad and damp smell, she asked me what kind of bad smell so I asked her to go to the room to see what kind of smell. She is not willing to change to another room, I’ve booked a queen room and I asked her to change a double room, she said the room rate of double room is not the same as queen room and I need to pay extra to change a double room. I’ve checked online, queen room is more expensive than double room, I don’t understand why she asked me to pay extra. Finally she changed a double room to me without paying extra but I was not happy with her service. She is not helpful and making trouble instead of helping me to solve the problem. The double room is ok but very outdated. Location is not convenient. I am very disappointed.
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