Home2 Suites by Hilton Birmingham Colonnade

The staff was friendly, but the facility was missing some basic items. The shower didn't have shampoo or conditioner. There were no napkins at the breakfast. The TV in the room was damaged on part of the screen.

The dining area is spacious, staff was very cordial and efficient, The room was clean, spacious, equipped with several amenities for the guests.

Very beautiful area and convenient to shops and restaurants at the Summit! Only issues was road noise from interstate!

Disappointing Stay Experience We stayed in Room 400 and were disappointed with several aspects of our experience. The carpet was extremely dirty, to the point that we had to keep our shoes on at all times. Additionally, the curtain or room-darkening blind was not functional. We reported this issue to the front desk upon our arrival, but it was not addressed. We followed up twice more on Saturday morning, yet no action was taken. We were out of the room by 10am Sat & didn’t return until 7pm, so they had plenty of time to fix it. As a result, our youngest son was awake by 6:30 a.m. due to the light entering the room. Furthermore, the breakfast area was not adequately stocked—both the food and juices were depleted in the morning, which was frustrating. Given that we paid over $500 for a two-night stay, we expected a much higher standard of cleanliness, responsiveness, and guest amenities. We typically stay at Fairfield or Homewood Suites- will not be staying at any Home2Suites again.

This was clean and first glance… until we got ready for bed. There was blood splattered all over the comforter. Which was turned so you wouldn’t see it unless pulling everything back. The bathroom had mold all over the shower & sink. It’s funny because as we were checking in another couple was up complaining about their room. But the staff was nice and sorry.

The staff was wonderful, but ******* only sent them that i had booked one room. I had booked 2 rooms both with 2 queen beds and suite, and paid for both. ******* sent one room, 1 king bed. The staff went above and beyond to get us another room. ******* should be refunding the cost difference in rooms. Again, the staff was GREAT