Home2 Suites by Hilton Birmingham Colonnade

Disappointing Stay Experience We stayed in Room 400 and were disappointed with several aspects of our experience. The carpet was extremely dirty, to the point that we had to keep our shoes on at all times. Additionally, the curtain or room-darkening blind was not functional. We reported this issue to the front desk upon our arrival, but it was not addressed. We followed up twice more on Saturday morning, yet no action was taken. We were out of the room by 10am Sat & didn’t return until 7pm, so they had plenty of time to fix it. As a result, our youngest son was awake by 6:30 a.m. due to the light entering the room. Furthermore, the breakfast area was not adequately stocked—both the food and juices were depleted in the morning, which was frustrating. Given that we paid over $500 for a two-night stay, we expected a much higher standard of cleanliness, responsiveness, and guest amenities. We typically stay at Fairfield or Homewood Suites- will not be staying at any Home2Suites again.

The night time lady was so rude, we had no shower curtain, no sheets for sofa bed, tub wouldn’t drain. It was horrible.

The staff was wonderful, but ******* only sent them that i had booked one room. I had booked 2 rooms both with 2 queen beds and suite, and paid for both. ******* sent one room, 1 king bed. The staff went above and beyond to get us another room. ******* should be refunding the cost difference in rooms. Again, the staff was GREAT

Everything was clean hair and dust free the employees and front deck was nice quick check-in breakfast was nice the pool wasn't open but did get an opportunity to go next door to the other hotel but overall we had a great stay.

Excellent customer service! Room was clean, spacious and comfortable. Close to restaurants and shopping.

Staff and customer service were good. The only disappointed with our stay was the complementary breakfast. The food was cold and the choices were limited. There wasn’t even a microwave present to heat the food. The staff member (very kindly) suggested that we take our food to the room and heat it up. Hilton standards were definitely not met. I would highly recommend you discontinue the complimentary breakfast until it can be brought up to par. By discontinuing this substandard offer, your guests can be afforded the opportunity make other decent breakfast arrangements in advance.